Merrill Market Client Relationship Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and brings their unique perspectives, ideas, and experiences, helping to create a work community that is culture-driven, resilient, results-focused, and effective.

Position Overview:

This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.

The Market Client Relationship Manager (MCRM) is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.

Responsibilities:

• Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth.
• Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service.
• Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit.
• Oversees the client service experience and reviews the approval of new client accounts.
• Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals.

Managerial Responsibilities:

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
• Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating team work.

Specific Responsibilities Include:

• Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill.
• Managing the branch's Wealth Management Client Associates and Service Support Staff.
• Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel.
• Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge.
• Coaching teams to deliver a modern, digital-first service model focusing on client satisfaction.
• Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise.
• Managing the daily operations ensuring compliance with industry regulations, and policies and procedures.

Required Qualifications:

• Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted.
• Minimum of 5+ years professional experience.

Key Qualifications for the Role:

• Current or previous Merrill Wealth Management experience strongly preferred.
• Self-motivated and client-centric.
• Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures.
• Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.).
• Prior trend analysis experience.
• Strong customer service and communication skills.
• Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise, and delegate.

Desired Qualifications:

• Bachelor’s degree or equivalent work experience.

Skills:

• Compensation Analysis
• Performance Management
• Process Performance Management
• Referral Management
• Workforce Planning
• Due Diligence
• Internal Audit Review
• Leadership Development
• Recruiting
• Risk Management
• Client Management
• Customer Service Management
• Employee Counseling
• Succession Planning
• Trade Operations Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency Details:

US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705) Pay and benefits information. Pay range: $110,000.00 - $155,000.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.