Overview
The Tyndale Company, an 8x Top Workplace winner in PA/3x winner in TX and proud women owned business is hiring an Online Retail Marketing Assistant! This detail-oriented individual will support our retail website. You will be involved in all areas of support, to ensure a smooth and positive experience for our customers. This position will be responsible for data entry for fulfillment of ecommerce orders between MAS500 database and Salesforce Order Management and will interact directly with customers to resolve order issues and initiate order cancellations and returns. Data entry will follow the entire order lifecycle from validating accuracy of automated orders to manually creating shipments, capturing payment, and entering tracking information. You will work cross-functionally with customer service, finance, and operations departments.
Responsibilities
- Validate accuracy of order information transmitted from the website to MAS500 database.
- Manually create shipments in Salesforce Order Management
- Update order status when order is ready to ship to collect payment.
- Update tracking numbers on orders once orders ship.
- Talk directly with customers via phone and web chat to resolve order issues.
- Assist customers with cancellations and returns.
- Verify successful payment capture (Stripe) and sales tax (Avalara).
- Assist finance department with Stripe and Avalara reporting.
- Other duties as needed to assist retail website and/or finance department.
Qualifications
- Bachelor’s degree in business or related field preferred, High School diploma required.
- 2+ years’ experience with Salesforce Order management and/or Salesforce Commerce Cloud.
- 1+ years’ Customer Service experience required.
- Experience in accounting, preferred.
- Experience with Stripe and Avalara preferred.
- Experience with MAS500 database preferred.
Benefits:
- Health & Wellness : Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance : Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation : Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development : Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks : Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.