Locations: 31079 Courthouse Dr, Union City, CA 94587; 1159 A Street, Hayward, CA 94541
Time Type: Full Time
Posted On: 11 Days Ago
Job Requisition ID: Req-166253
At GameStop, we are committed to providing exceptional service and delivering the latest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
The Store Manager 2 is responsible for all facets of store operations at two store locations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized solutions for every guest and providing outstanding guest service experiences. This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Manage and lead in a multiunit capacity, multitasking and directing a larger team across two store locations.
- Provide and model best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly and courteously; assist guests with their video gaming needs; inform guests of special promotions; recommend additional items as appropriate.
- Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
- Promptly and accurately process guest purchases/returns using Point‐of‐Sale (POS) system.
- Recruit, interview, hire, assess, develop, and retain high-performing associates.
- Ensure associates complete their onboarding, job training, and compliance training prior to opening or closing a shift on their own.
- Communicate regularly with store associates and District Manager to implement GameStop store initiatives.
- Schedule store associates ensuring scheduling guidelines are followed.
- Approve payroll, enter paid time off, and verify that store associates are paid for all time worked.
- Provide timely recognition and feedback to all store associates concerning performance.
- Ensure that all areas of the store are neat, clean, organized, and merchandised per company guidelines.
- Lead store team in meeting and exceeding sales, profit, and shrink goals.
- Count, balance and reconcile daily business transaction totals correctly in the POS system.
- Maintain awareness of associate and guest safety; identify and address potentially hazardous situations.
- Consistently adhere to GameStop policies and procedures.
QUALIFICATIONS*
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years of age.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- At least 1 year of retail management experience required.
- At least 3 years of retail sales or management experience preferred.
- Video game knowledge preferred.
KEY JOB SKILLS AND ABILITIES
- Possess an outgoing and welcoming personality with strong people skills.
- Demonstrate clear verbal and written communication skills.
- Work independently and as the head of a team.
- Meet leadership performance expectations.
- Possess basic mathematics and alphabetizing skills.
- Execute financial tasks in accordance with company policy.
- Be reliable and trustworthy.
- Able to stand and move throughout the store unassisted for up to 12 hours per day.
Job descriptions are subject to change at any time based on business conditions/needs. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
Pay: $22.90 - $30.90
About Us
GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its nearly 5,000 stores and comprehensive E-Commerce properties across 10 countries.
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