AV Specialist

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

AV Specialist

Columbia, MD

8am – 5pm Monday - Friday

$30-31

JLL is seeking an On Site AV professional to support our client in Columbia, MD. Candidate will be responsible for the effective and efficient use of conference facilities to ensure satisfactory service for clients and visitors. He/she will support the day-to-day operation including set-up, operation, maintenance, inventory and security of all audiovisual equipment, and conference rooms. The position requires leadership, initiative, organizational skills, attention to detail, and highly refined customer service and interpersonal communication skills.

Major duties include (but are not limited to) the following:

1. Provide white-glove technical support for internal, customer, and C-level executive meetings.
2. Perform regular maintenance, software and firmware updates, preventive maintenance and routine repairs to provide uninterrupted service of all conference room equipment.
3. Assist with scheduling meeting rooms and supporting conferences, training sessions, and special events conducted within the Columbia complex.
4. Pro-actively identify potential Audiovisual issues and provide solutions to clients concerns or needs.
5. Demonstrate a strong working knowledge of teleconferencing service, example Skype for Business, or Webex, etc.
6. Bring technical expertise and guidance for the deployment & operation of Crestron Flex, and Polycom VTC codec.
7. Understand and articulate policies to employees/customers regarding facility usage, rental, sponsorship, etc.

Basic Qualifications/Skills:

Bachelor's degree and 3+ years of related experience OR High School education with 5+ years of related experience.

This should include:

1. 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center.
2. 2+ years of experience with Microsoft Office in an office environment.
3. Possession of excellent service orientation, responsiveness, and organizational skills.
4. Possession of excellent oral and written communication skills.

Success in the role requires:

1. Ability to pay strict attention to detail and follow-through.
2. Advanced troubleshooting skill and support of AV software and hardware configurations.
3. Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines.
4. Ability to work well in a structured and unstructured environment as a self-starter.
5. Demonstrate the ability to perform under pressure and manage time well.
6. Ability to consistently provide and implement solutions in Audiovisual Services.
7. Ability to work with all levels of staff and clientele.
8. Familiarity with integrated AV systems.
9. Ability to learn new software as required for the position.
10. Ability to work in a fast paced environment with competing priorities.
11. Must maintain a professional appearance and demeanor at all times.

Additional/Desired Qualifications:

1. Experience with a hotel or corporate conference center.
2. Experience with EMS or any web-based conference room scheduling system preferred.
3. CTS Certification.
4. Crestron Certifications.
5. Experience in live Audiovisual production.

Estimated total compensation for this position: 30.00 – 31.00 USD per year.

Location: On-site – Columbia, MD

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

1. 401(k) plan with matching company contributions.
2. Comprehensive Medical, Dental & Vision Care.
3. Paid parental leave at 100% of salary.
4. Paid Time Off and Company Holidays.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.