National Account Manager

Job Summary: To maintain and/or grow revenues with existing and new clients considered to be corporately strategic and important to the viability of the Western Division. This is accomplished by meeting the customers' needs through personalized service and by performing the following duties.
Wage: $75,000 - $95,000 (Depends on experience and skills)
Key Duties and Responsibilities:
Principal Responsibilities - 75%

• Negotiate major contracts which involve detailed work and research. Put together tender packages including rate proposals, company related information, or equipment and financials. - 25%
• Prepares reports of business transactions, rate requests, sales leads etc. - 10%
• Doing presentations which involves research and detailed work to emphasize features and related benefits. - 25%
• Travels throughout assigned territories within Canada and the Western United States and calls on high volume, high revenue accounts, as assigned, to maintain and increase business, keep them informed of new services and changes within the company. 25%
• Keep up to date on any changes happening with our customers and the competition.
• Suggest to companies how they can improve the shipping ie. Packaging improvements to reduce claims.
• Recommend innovative solutions and changes that will reduce costs, save time, improve revenues, make the company more efficient, etc.
• Responsible for approximately $10-15 million gross revenue per year (approximately 100-150 accounts) Added in main responsibilities

Customer Relations and Business Development - 25%

• Respond to all customer concerns, complaints and requests. - 15%
• Ensuring the right information is gathered from the customer regarding density, packaging, volumes, etc. - 10%
• This position must keep up to date on any changes happening with our customers and the competition in order to maintain and increase business, keep them informed of new services and changes within the company.

Qualifications:
To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be computer literate - Business applications such as Microsoft Office Suite, and Google Suite
• Excellent communication skills including proficiency at listening and problem solving
• Strong negotiation skills
• Competent math skills
• Proficient with geography
• Must be flexible as job requires being able to deal effectively with changing circumstances, customer demands, last minute requests, deadlines and daily stress.
• Organized and able to manage time well.

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