Company:
Fresh Form Draft
Location: Reno
Closing Date: 27/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Entry Level Customer Service Assistant
Department: XTalk Prep
Employment Type: Full Time
Location: Reno, Nevada
Compensation: $45,000 - $48,000 / year
Description
Job Description: As an Entry Level Customer Service Assistant at XTalk Prep, you will be the first point of contact for our clients, ensuring that they receive top-notch service and support. This role is ideal for individuals looking to start their career in customer service, providing an opportunity to learn and grow within a dynamic environment. You will assist customers with inquiries, provide information about our services, and contribute to a positive customer experience.
Key Responsibilities
Duties and Responsibilities:
Required Skills & Abilities:
Benefits:
Department: XTalk Prep
Employment Type: Full Time
Location: Reno, Nevada
Compensation: $45,000 - $48,000 / year
Description
Job Description: As an Entry Level Customer Service Assistant at XTalk Prep, you will be the first point of contact for our clients, ensuring that they receive top-notch service and support. This role is ideal for individuals looking to start their career in customer service, providing an opportunity to learn and grow within a dynamic environment. You will assist customers with inquiries, provide information about our services, and contribute to a positive customer experience.
Key Responsibilities
Duties and Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with account-related questions, service information, and troubleshooting.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues and ensure satisfaction.
- Provide feedback and suggestions to improve processes and customer service.
- Stay informed about company products, services, and promotions to effectively assist customers.
- Participate in training and development programs to enhance customer service skills.
Required Skills & Abilities:
- High school diploma or equivalent; some college education is a plus.
- Strong communication skills, both verbal and written.
- Excellent listening skills and the ability to empathize with customers.
- Basic computer skills, including proficiency in Microsoft Office and CRM software.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Positive attitude and a willingness to learn and grow within the company.
Benefits:
- 401(k) retirement plan with employer matching.
- Accidental Death & Dismemberment (AD&D) insurance.
- Dental insurance coverage.
- Disability insurance for financial protection.
- Bonus opportunities for exceptional performance.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment that values teamwork and growth.
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Fresh Form Draft