Entry Level Customer Service Assistant

Entry Level Customer Service Assistant
Department: XTalk Prep
Employment Type: Full Time
Location: Reno, Nevada
Compensation: $45,000 - $48,000 / year
Description
Job Description: As an Entry Level Customer Service Assistant at XTalk Prep, you will be the first point of contact for our clients, ensuring that they receive top-notch service and support. This role is ideal for individuals looking to start their career in customer service, providing an opportunity to learn and grow within a dynamic environment. You will assist customers with inquiries, provide information about our services, and contribute to a positive customer experience.
Key Responsibilities
Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with account-related questions, service information, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to resolve customer issues and ensure satisfaction.
• Provide feedback and suggestions to improve processes and customer service.
• Stay informed about company products, services, and promotions to effectively assist customers.
• Participate in training and development programs to enhance customer service skills.

Skills, Knowledge and Expertise
Required Skills & Abilities:

• High school diploma or equivalent; some college education is a plus.
• Strong communication skills, both verbal and written.
• Excellent listening skills and the ability to empathize with customers.
• Basic computer skills, including proficiency in Microsoft Office and CRM software.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Positive attitude and a willingness to learn and grow within the company.

Benefits
Benefits:

• 401(k) retirement plan with employer matching.
• Accidental Death & Dismemberment (AD&D) insurance.
• Dental insurance coverage.
• Disability insurance for financial protection.
• Bonus opportunities for exceptional performance.
• Opportunities for career advancement and professional development.
• A supportive and collaborative work environment that values teamwork and growth.