The Credit Bureau Disputes Department's primary responsibility is to research and respond to all credit reporting disputes received by the Company. Key responsibilities for the department include researching, resolving, and responding to customer disputes related to credit bureau reporting, responding to other customer information requests from internal departments (legal and regulatory), and for entering information into the Credit Bureau Dispute database.
In the Role
- Resolve credit bureau disputes by following department policy and procedures
- Enter data into dispute database
- Research and respond to complex customer disputes
- Identify trends in disputes and bring to the attention of the management team and assist in resolution Leadership
- Provide peer coaching on best practices, where appropriate
- Actively participates in team meetings
- Maintains appropriate position documentation
- Performs all other duties as assigned by Management
Requirements
- 2 years or more customer service or related business experience
- High School diploma / GED or higher
- Strong verbal and written communication skills
- High level of customer experience commitment
- Ability to make constructive contributions in a team-focused environment
- Ability to effectively and accurately execute high priority, time sensitive tasks
- Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards
- Strong problem-solving skills and the ability to work productively in a team environment
- Ability to understand and interpret customer disputes, questions and requests
- Proficient in Microsoft office
Location: Evansville, IN
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents.
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off
- Paid volunteer time
- And more