JOB DESCRIPTION
Insight Global is looking for a ServiceNow Architect to work for a large financial customer of ours. We are seeking a highly skilled ServiceNow Architect with deep expertise in IT Service Management (ITSM) and IT Operations. This individual will have a strong background in designing and implementing ServiceNow solutions to support critical business functions such as asset management, configuration management, incident management, change management, problem management, event management, and tool integrations. The ideal candidate will possess comprehensive knowledge of ServiceNow modules, be proficient in development and configuration, and can prescribe and architect solutions for complex IT challenges. This role requires hands-on experience in building scalable and robust ServiceNow solutions, ensuring best practices are followed in IT operations, infrastructure management, and platform integrations.
REQUIRED SKILLS AND EXPERIENCE
- 10+ years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure.
- 10+ years of experience in ServiceNow development, architecture, and configuration.
- Extensive experience with ServiceNow modules, including: - Asset Management (HAM/SAM)
- Configuration Management (CMDB) - Incident Management - Change Management - Problem Management - Event Management - ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems).
- Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes.
- Strong expertise in ServiceNow scripting (JavaScript, Jelly, Glide) and workflow automation.
- Familiarity with ServiceNow ITOM and Discovery for infrastructure and event management.
- Experience with ServiceNow API integrations (REST, SOAP) and integrating with other enterprise tools.
- Ability to develop strategic roadmaps for ServiceNow platform development and enhancement.
- Strong problem-solving skills, capable of prescribing solutions and leading implementation efforts.
- Proven ability to work collaboratively with IT and business stakeholders to meet organizational objectives.