IT Manager

The Pacific Building Group IT Manager is responsible for providing day-to-day technical support, including the installation, configuration, and management of desktop applications and server infrastructure. This role demands a strong customer service mindset, focusing on minimizing downtime for internal employees and stakeholders. As the lead IT specialist, the IT Manager collaborates with management to deliver a seamless technology experience, ensuring that all systems run smoothly and securely. By working closely with every team member, the IT Manager is dedicated to providing a first-class IT experience, committed to "delivering the highest level of service, every time."

Responsibilities:

• Provide desktop technical support on-site and at job sites for Pacific Building Group (PBG) employees, identifying, troubleshooting, and resolving hardware, software, connection, and printer-related issues.
• Manage PC setup and software deployment; conduct new hire IT orientations to ensure employees have the tools and support needed for success.
• Handle employee offboarding by securing accounts, networks, and IT assets, ensuring all equipment is returned or accounted for.
• Maintain and update staff email accounts, and manage user mailboxes in Microsoft Office.
• Support remote employees by enabling VPN and RDP connections, and providing assistance with wireless PDAs and smartphones, including managing billing through Wireless Advocates.
• Assist in virus, spyware, and malware prevention, detection, and removal, ensuring a secure environment.
• Oversee network printing through proprietary software, creating user profiles as necessary.
• Update network applications as needed, escalating issues to relevant departments for systems such as Sage 300, Paperless, eCapture, OST, Microsoft Office Suite, and Quick Bid.
• Perform timely workstation hardware and software upgrades to keep systems running efficiently.
• Ensure network connectivity throughout the company’s LAN/WAN and work with MSP to monitor network performance, security, and infrastructure.
• Maintain IT Asset Management by recording, updating, or removing assets, and provide recommendations for new technology resources.
• Monitor and support voicemail systems for PBG and AAC, and assist in setting and communicating IT policies in collaboration with Management.
• Perform additional duties as required.

Education and Experience:

• 3-5 years of high-level help desk experience or similar IT support roles.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven security and server management experience; a deep understanding of the modern security environment to protect company data and systems.
• Expertise in Microsoft Enterprise Solutions, including Office 365, Active Directory, and related services.

Skills:

• Technical Skills: Proficiency in troubleshooting hardware, software, network, and connectivity issues; experience with server infrastructure and remote access technologies (VPN, RDP).
• Security: Strong understanding of security protocols, antivirus management, and data protection strategies.
• Communication: Excellent interpersonal and communication skills, with a customer service mindset when working with internal employees and stakeholders.
• Problem-Solving: Ability to quickly diagnose and resolve technical issues under pressure.
• Sense of Urgency: Strong sense of urgency to minimize employee downtime and proactively prevent potential outages.
• Organization: Strong asset management and documentation skills, with attention to detail.
• Collaboration: Experience working with external managed service providers (MSP) and internal management to deliver IT solutions.

Hours of Work:

• Monday to Friday, 7:30 AM to 4:30 PM in person at our corporate office.
• Occasional work outside these hours and weekend work may be required.

Salary:

• Salary Range: $100,000-$125,000 depending on experience.

Benefits and Perks

PBG offers a competitive benefits package to full time employees including:

• 100% paid medical, dental, and life insurance for employee.
• Paid vacation.
• Paid holidays (including a paid day off for your birthday!).
• Paid sick leave.
• 401k with generous match.
• Continuous training and education opportunities.