Tysons Galleria - Store Manager

Founded in 2014, Rhone is resilience embodied—a performance lifestyle brand dedicated to championing mental fitness. Engineered for optimal style, comfort, and performance, our clothing is designed to enhance every aspect of the active individual's life. Led by brothers Nate & Ben Checketts, Rhone is fueled by a clear vision: positively impacting lives through a commitment to physical and mental fitness, inspiring community, and crafting performance-driven products for the relentless pursuit of progress.

In addition to a robust e-commerce business and a strong wholesale presence, Rhone currently has 15 retail stores across the U.S., all of which serve as community hubs through various initiatives such as the brand's signature Mind & Muscle events.

About the role:

The Store Manager (SM) will set the culture for the brand and the store environment. They are results-driven and are responsible for the store’s overall performance including sales and profitability. The SM will inspire, motivate and develop the store team ensuring that every customer has a positive and comfortable experience. The SM will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). They should have a passion for fitness and living a healthy lifestyle.

What you’ll do:

1. Recruit, select, and onboard employees who are passionate about pursuing progress in their own lives.
2. Coach, develop and manage the performance of employees to create a scalable workforce that sets Rhone up for growth.
3. Create and implement business strategies to attract new customers, drive traffic to the store and increase profitability.
4. Represent the brand, brand image, and culture during internal and external events.
5. Exhibit business acumen as it relates to retail and store financial goals.
6. Meet and exceed store sales targets and KPI’s.
7. Train your team to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products.
8. Ensure all Rhone team members deliver exceptional customer service as they represent the brand.
9. Address customer complaints swiftly and completely showing empathy and compassion.
10. Uphold operational standards, providing a safe and clean store environment for your customers and your team.
11. Maintain the stability and reputation of the store by complying with legal requirements.
12. Create and communicate the biweekly staff schedule in accordance with shifting business needs adhering to payroll goals as communicated by HQ business partners.
13. Open and Close the store as needed.
14. Maintain visual merchandising standards as communicated by HQ business partners.
15. Ensure all shipping and receiving are processed efficiently and in a timely manner.
16. Communicate inventory and assortment needs to HQ.
17. Open to additional roles and responsibilities as deemed necessary.

What you’ll bring:

1. Proven experience in leadership and team development.
2. 4+ years of retail leadership experience or equivalent consumer facing experience.
3. Strong interpersonal communication and customer service skills.
4. Strong organizational, time management and multi-tasking skills.
5. A positive attitude and an upbeat personality.
6. The ability to utilize technology effectively and engage with customers and your team to meet goals.
7. The willingness to learn, be open to feedback and take action as required.
8. Ability to learn procedural knowledge acquired through on-the-job training.
9. Commitment to career growth of self and others.
10. Ability and desire to build a collaborative, highly motivated team.
11. Proactive and experienced with networking.
12. Ability to work a flexible schedule, including holidays and weekends.
13. Proficient in Google Suite, Point of Sale system(s), inventory management systems and labor scheduling systems.

What you’ll get:

1. Company Health Benefits.
2. Generous clothing discount and quarterly clothing allowance.
3. Paid Time Off plan.
4. Bonus Incentive Program.
5. 10 Company Holidays annually.
6. 401(k) plan with Company matching.

Primary location: Tysons Galleria, McLean, VA
Reports to: District Store Manager

Rhone Apparel, Inc is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

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