EXECUTIVE DIRECTOR OF FIELDS OPERATIONS

YOU MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICE CIVIL SERVICE TITLE, PERMANENT IN A COMPARABLE TITLE CHANGE ELIGIBLE FOR 6.1.9. TITLE CHANGE OR REACHABLE ON EXAM#1121.

The Home Care Services Program (HCSP) is responsible for service authorization and ongoing oversight for Home Attendant and Housekeeping services for active cases. The Executive Director of Field Operations plans and manages the activities of the following units within the Field Operations Division:

The Community Alternative Systems Agency (CASA) Offices

These three offices are located in the five boroughs. These offices are the localized entry point to process applications including screening, intake, assessment, and monitoring of Medicaid eligibility and all related community alternative health care services, determining the appropriate level of service and developing care plans for case management for all clients.

The Medical Review Team (MRT)/Personal Care Services

This unit is responsible for the evaluation, the review of cases, and assessments based on New York State Department of Health (NYSDOH) guidelines as well as the development of necessary individualized care plans.

Under the administrative direction of the Deputy Commissioner of Home Care Services, with wide latitude for the exercise of independent judgment, initiative, and decision-making, the Executive Director of Field Operations will oversee, direct, coordinate, and evaluate the programmatic operations of a major organizational segment within the Field Operations Division. The Executive Director will be responsible for setting and evaluating performance standards for managerial program staff and directing managerial staff in the implementation and monitoring of policies and procedures for the effective functioning of these units and efficient delivery of Home Care Services.

Responsibilities

1. Manage the overall direction, administration, and coordination of the operational activities of Community Alternative Systems Agency (CASA) Offices. Provide leadership guidance to management and supervisory personnel. Ultimately manage the day-to-day direction of the personnel engaged in processing applications, monitoring Medicaid eligibility, and conducting eligibility assessments for community alternative health care services for clients.
2. Oversee the operation of the Medicaid Unit that has the responsibility of providing consultation, interpretation, review, and instruction to the CASA offices, other Home Care Units, hospitals, vendors, and community offices on all matters pertaining to Medicaid. Manage the review and analysis of staff operations to ensure uniformity in the application of mandated state and federal regulations, and uniformity of interpretation and practice of administrative policies and procedures.
3. Manage the direction, administration, and effective functioning of the Field Support Services, Care at Home, and Family Home Care Units which provide support services to homebound clients, physically and/or developmentally disabled children, and to parents or guardians of minor children to ensure requisite home care services are provided timely to all clients.
4. Collaborate with HRA Management Information System in all phases of the maintenance and upgrade of the Long-Term Care Web (LTCW) database system for the Home Care Services Program.
5. Direct the implementation, enhancement, and maintenance of the LTCW database for the CASA Offices. Develop and explore new approaches to problems with the use of the application and oversee the design and delivery of training to vendor and employees in the use of the LTCW database.
6. Oversee the establishment of standards and criteria to improve performance, quality, and productivity of the CASA Offices, Medicaid Unit, Field Support Services, Care at Home, and Family Home Care Units, including directing the conduct of audits, studies, and surveys. Establish and maintain training objectives to ensure that staff is properly trained on health insurance eligibility, policies, and procedural processes for service authorization to efficiently and effectively carry out all aspects of the operation of these units.
7. Maintain liaisons and cooperative relationships with other MAP programs, Human Resources Administration, HRA Info Line, the Agency for Children Services, Community Based Organizations, City, State, and contracted provided agencies on issues that are pertinent to Home Care policies, procedures, and problems related to the delivery of services of these units.
8. Oversee the interpretation of nursing standards in accordance with the NYSDOH regulations and ensure that the New York State regulations that govern the Home Care Program are incorporated in all reviews of cases. Ensure that all cases considered for continuous care or have a discrepancy.
9. Perform other related assigned duties.

Work Location: 470 Vanderbilt Avenue, 7th Flr, Brooklyn, NY, 11238

Hours/Schedule: 9AM – 5PM (1 HR FLEX)

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to