Admission Advisor

Salary: $17.60 - $22.88 Hourly
Location : Prescott, AZ
Job Type: Full Time
Job Number: 2024-00174
Department: Admissions
Opening Date: 09/23/2024
Description of Position
Admission Advisor
Hiring Range: $17.60 - $22.88
The Admission Advisor is the first point of contact in YC's holistic approach to student success. The Admissions Advisor plays a critical role in guiding prospective students through the new student checklist. This includes assisting with the application process, coordinating placement testing, managing transcript requests, advising on financial options, explaining residency requirements, providing preliminary career advising, and connecting students with the appropriate academic advisor. The Admissions Advisor ensures that each student receives personalized support and accurate information to make informed decisions about their educational journey. The Admission Advisor is also responsible for assisting Personal Interest and continuing students as they navigate registration and program progression.
- Assist students in person and online via student appointments, walk ins, and phone calls
- Maintain current accurate demographic data on student records and update records as needed
- Manage Admission, Advising and General Information phone lines as well as chatbot to assist prospective and current students virtually
- Keep detailed and accurate records of student interactions and progress through the admission process and follow up actions
-Manages a large caseload of new and transfer community college students
-Assists new, transfer, returning and personal interest students, in a holistic way, to move them through from perspective to enrolled students. Schedules and monitors completion of New Student Checklist
-Offer preliminary career advising services to help students identify their educational and career goals and connect them with relevant resources that align with their career aspirations
- Ensure students are connected with the correct academic advisor based on their academic interests
- Provide General Program information for all YC programs
-Work with personal interest and continuing students to navigate registration, and educating students on tools and resources
-Reviews and maintains students moving through New Student Checklist and registering for classes.
- Completes Outreach on a weekly basis to ensure applicants persist to registered students
-Teach students skills to help cultivate self-direction in order to persist toward goal achievement by coaching students navigating college systems (i.e. Degreeworks, YC Portal, Canvas, etc.) and facilitates access to campus or community resources.
- Maintain up-to-date knowledge of college admissions policies, procedures, and programs
-Collaborates with all areas of Yavapai College to support a positive, engaged student experience contributing to improved retention and graduation rates for Yavapai College students.
-General cashier duties, including tuition payments and miscellaneous purchases
- Participate in Student Outreach Activities and Student Development Events throughout the year
-Other duties as assigned
Minimum Expectations & Requirements
-Bachelor's degree or 4 years related experience OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
-Ability to interact and effectively communicate with diverse employee and student populations
-Exceptional customer service skills, including written and communication skills
- Ability to work at a computer for extended periods of time
- Monthly Travel to other campuses during the year, more frequently during registration periods
-Experience with Microsoft Office
- Ability to prioritize and adhere to guidelines provided by director and utilize critical thinking skills to promote the best possible customer experience
-Ability to work independently, as well as within a team
-Strong interpersonal skills to interact with students, faculty, staff and community members
-Experience working in a fast paced, high volume environment
-Regular attendance is an essential job function as it demonstrates dependability towards the performance of job duties
Preferred Skills & Abilities
Experience with student information systems, preferably Banner & Salesforce
Work experience in a community college / higher education environment
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Yavapai College offers its full-time employees a comprehensive benefit package:
HEALTH/LIFE BENEFITS

• Medical/Dental/Vision Insurance: College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents)
• Flexible Spending Accounts: Pre-tax pay deductions to use for eligible medical or dependent daycare costs
• Employee Assistance Program (EAP): Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues
• Vision: Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses
• Life Insurance: The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan.
• Voluntary Individual And Family Term Life Insurance: Additional term life insurance coverage available for employee, spouse and children.
• Other Insurance Coverage: Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases)

RETIREMENT BENEFITS

• Retirement Benefits: Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution)
• Tax Deferred Annuities: Employees' contributions to designated tax-deferred annuities
• Unemployment Compensation: Employees who are laid off or terminated may receive benefits if covered wages meet requirements

LEAVE BENEFITS

• Vacation : 10 days of Vacation leave annually. NOTE: For employees who work an amount of contractual days, there will be no earned vacation.
• Sick Leave: 12 days sick leave annually. NOTE: Employees working less than full time or an amount of contractual days will receive a proration of sick leave.
• Personal Leave: Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business
• Other Leave: Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA)
• Holidays: 24 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veterans Day, 3 days at Thanksgiving, Winter/year end break (10 days), Martin Luther King Day, Spring Break, Memorial Day, and Juneteenth.

OTHER BENEFITS

• Breaking Bread: 32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center
• Spanish Interpreter Incentive Program: Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center.
• Direct Deposit: Paychecks deposited directly into the employee's bank account(s)
• Tuition Waiver: Eligible Full-time Faculty and Staff may enroll up to 6 hours; eligible dependents may enroll in a partial or full program of course work without payment of tuition, exceptions may be lab fees and market based additional fees
• Sabbatical: Faculty, professional and administrative staff may apply for compensated leave of up to a year after six years of continuous service
• Professional Development Opportunities
• Additional Benefits and Services: Bookstore discount, local community discounts to faculty and staff, computer loan program, mail and notary service.