Business Analyst II

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description

Pay Rates Starting between: $80,000 - 95,000 / year

The IT Business Analyst II will maintain productive relationships with business stakeholders, built on a detailed understanding of our business operations, processes, people, systems, and priorities. This individual will document our stakeholders’ requirements for technology changes to systems, data, processes, and workflows. The IT Business Analyst II will also work with application developers and vendors to review requirements, approaches, timelines, and costs. They will serve as a subject matter expert to the application developers and vendors who are building new capabilities, and work with technology and/or business teams to test the developed functionality. This role works closely with other business analysts, application developers, vendors, and stakeholders through each stage of the software development lifecycle and demonstrates existing and new functionality to our stakeholders. This role requires a driven and detail-oriented analyst who can partner effectively at all levels of the organization, lead projects, drive results, as well as proactively identify and resolve problems.

The IT Business Analyst II must possess excellent written and oral communication skills and be able to effectively present information to all levels in the organization, including senior executives.

• Maintain productive relationships with business stakeholders and consistently provide updates on project execution, approaches, costs, timelines as well as problems encountered and plans to overcome them.
• Develop a detailed understanding of our technology platforms, including their criticality, features, configurations, interfaces, data models, and how employees leverage these systems to perform their jobs.
• Effectively capture detailed business requirements, use cases, process flows and work with application developers to review.
• Develop documentation necessary to ensure successful estimation, technical approach and delivery of technical projects. Artifacts and level of detail will vary based on size and complexity of stakeholder requests.
• Contribute to the library of artifacts and processes that SC Fuels uses to capture requirements and execute technology projects.
• Work with key resources (internal and external) to develop high-level labor estimates, conduct gap analysis between application and stated customer requirements as well as deploy functionality.
• Work with appropriate IT staff to communicate, verify, and test the desired functionality changes.
• Ensure all business needs are addressed by demonstrating in-system changes.
• Assist business stakeholders with the development of training materials for newly deployed functionality.
• Manage multiple competing priorities through effective organization and communication.
• Report on technical issues and questions, make recommendations to the technical team.
• Constantly be on the lookout for ways to improve business practices and efficiencies. Proactively suggest improvements to our technology platforms, vendors and processes.
• Practice knowledge transfer and foster change management as the organization changes and new skills are required. There should be a focus on team/individual development as well as a drive to be a contributor.

• Exceptional written and verbal communication skills.
• A solid understanding of business functional areas, business management issues and data analysis.
• Leadership aptitude.
• Strong analytical thinking and problem-solving skills.
• Ability to prioritize requirements and create prototypes and mockups.
• Teamwork-focused/collaborative work style.
• Demonstrated ability to work successfully on large projects.
• Problem solving skills evidenced by demonstrated results in past positions.
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks.
• Ability to communicate and influence at all levels of the organization.
• Ability to travel (minimal).
• Required: 5 years work-related experience as a business analyst or equivalent in an enterprise technology environment. Experience managing stakeholder relationships.
• Preferred: Technical skills - specifically with ERP systems, ETL, and databases. Experience with DM2 and PDI or any standard ERP system.