Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
Position Overview: As a Tier 2 IT Technician you will be responsible for providing expert technical support to our clients via software and hardware troubleshooting. Your expert contributions will help to ensure minimal downtime and disruption to our clients' operations. Join us in a vibrant, fast-paced environment where your ideas are valued, and your contributions are celebrated.
Please note that this is an onsite role in our Hicksville office and will also require travel in the Long Island area (expenses for this travel are reimbursed by frontline).
Responsibilities:
- Diagnose and resolve Tier 2 technical issues related to hardware, software, and network configurations promptly and effectively.
- Provide expert-level troubleshooting and timely resolution of break-fix incidents.
- Conduct hardware repairs and replacements as needed, ensuring minimal disruption to client operations.
- Install, configure, and upgrade operating systems and software applications according to best practices.
- Collaborate closely with other IT team members to streamline support processes and enhance service delivery as required.
- Maintain accurate documentation of incidents, service requests, and resolutions using our Service Now ticketing system.
- Adhere to company policies and procedures, ensuring compliance and security standards are met.
Requirements:
- Proven experience as a Tier 2 IT Technician or similar role required, experience in a managed services environment is preferred.
- In-depth knowledge of computer hardware, software applications, and network systems.
- Hands-on experience with Windows and/or Unix/Linux operating systems.
- Ability to independently troubleshoot and resolve complex technical issues.
- Excellent communication skills with a strong customer-oriented approach.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred.