Director of Product Management - Reporting and Analytics

ADP is hiring a Director of Product Management: Reporting and Analytics.

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?

Have you taken products from concept to commercialization using the latest technology and achieved market success?

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

You will play a critical role in ensuring that our clients have access to the right reporting and analytics tools they need to succeed. You will be responsible for developing and executing a strategic vision for client-facing data solutions, ensuring that our reporting infrastructure is robust, user-friendly, and aligned with business objectives. You will collaborate closely with stakeholders to ensure data accessibility, drive the creation of insightful reports, and support our clients with data-driven decision-making solutions.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, developers, or design, you'll be the guiding voice that helps us clarify ideas so we can create a product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing about your product and communicate with confidence. Still, you also have the experience to take your product into the marketplace and position it competitively for maximum financial impact.

To thrive in this role, you must take command of your product, lead multiple team's efforts, and be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve. You've worked with Agile teams and understand product delivery cycles. You have experience explaining the prioritization of a product roadmap, creating that roadmap, and documenting in a way that both external and internal teams will understand. You have held roles where you regularly communicate and defend ideas to a broad audience of stakeholders. Our best product leaders are domain experts and enthusiastic creators who stay current on the latest trends. As part of our team, your voice will influence product success and help shape our industry.

WHAT YOU'LL DO:

Product Leadership and Impact:

• Lead and execute work of a multi-function project team through rapid, data-driven iterations focused on customer and stakeholder outcomes.
• Collaborates alongside engineering design and business teams integrating customer insights with design best practices, building and deploying quality features.
• Shares views on issues and respectfully challenges decisions, once a decision is made commits to deliver.
• Begin to coach and help team execute on customer insights and data, acting as a source of knowledge for associates with less experience.
• Works on Agile teams to drive story creation and prioritization, sprint planning, release planning, and is core contributor in Agile/Scrum ceremonies.
• Can speak to the technology used in their product and has a view on new technologies.

Product Strategy and Go-To-Market:

• Develop and communicate a strategic vision and roadmap for client reporting and analytics solutions. Gather inputs from clients, internal business stakeholders, market experts and competitive intelligence to provide a recommended path to achieve desired outcomes.
• Champion a data-driven approach to decision-making, encouraging the use of analytics to inform strategic choices.
• Partner with ADP’s product teams to learn our legacy products, and find opportunities to surface existing capabilities to new customers.
• Partner with product leaders in and across ADP’s portfolio of products, business stakeholders, and development teams at ADP.
• Collaborate with ADP’s Corporate Strategy team, to help identify opportunities outside of ADP for acquisition targets, competitive positioning, and other needs.
• Proactively adapt strategy to continually improve products through understanding business metrics and focus on product initiatives to drive results.

Customer Experience and Market Orientation:

• Proactively plans around market and product evolution, based on anticipating customer needs and competitor moves.
• Engage with clients, to align on reporting and analytics priorities.
• Gather and analyze feedback from clients, partners, and stakeholders to continuously improve our reporting tools.
• Ensure client satisfaction by addressing any data-related issues and proactively enhancing the user experience.
• Identify and propose new partnerships or acquisitions, through knowledge and understanding of competitors and the market, to broaden or enhance a product portfolio.
• Partnering with stakeholders, define and communicate the vision for the end-to-end customer experience journey from sign-up to setup.
• Partner with UX teams to design and run A/B tests and user research opportunities.
• Stays informed and up-to-date with the industry trends, best practices and emerging compliance changes in HCM reporting and analytics space.
• Ability to demonstrate products to the customers, partners and internal/external stakeholders.

Measurable Outcome Focus:

• Ensure that clients have seamless access to extract their data through efficient, scalable processes.
• Measure product(s) effectiveness, identify trends, report outcomes, and drive priorities to improve product, measure success against product KPIs.
• Clearly articulate and deliver the vision, strategies, priorities, and desired outcomes to key partners across ADP.
• Proactively adapt strategy to continually improve products, propose new products and features that combine data from feedback resources and prioritize features and create plan.

Execution:

• Design and Solutions: You will drive efforts to design the next generation of ADP Benefits Administration solutions by ensuring they are built for global scale, ease of implementation, self-serviceability and superior client experience.
• You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities.
• Research & Requirements: You'll own the design. You'll document and prioritize product features. You're always learning and researching new industry trends to make our products better.
• You'll mainly work on technologies that are needed to integrate independent internal and partner products and fold those into bundled offerings, while keeping the client experience seamless.
• You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.
• Variety of work: There is no typical day. You could be working with UX teams on client experience journeys to delivering new features, product enhancements, or creating new services.
• Stakeholder Relationships: You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately.

TO SUCCEED IN THIS ROLE YOU WILL NEED:

• A Bachelor’s degree OR equivalent. A Master’s degree is preferred.
• 8+ years of experience in reporting, analytics, and product management within the HR technology domain.
• 3+ years of experience managing an agile design-driven, user-centered product and development team supporting the delivery of web/mobile based product(s).
• Strong understanding and experience with data visualization, business intelligence tools, and client-facing reporting solutions.
• Proven track record of managing end-to-end reporting and analytics projects, from conception to delivery.
• Strategic thinker with the ability to translate complex data insights into actionable strategies that drive business growth.
• Deep understanding of data privacy and security best practices, ensuring compliance with industry standards.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels.
• Proven ability to partner effectively across functions, with an exposure to complex organizations.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level.
• Act like an owner & doer. Mission-driven and committed to leading change.
• Give back to others. Always do the right thing for our clients and our community.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?Apply today!