Bilingual Customer Service Representative II

Our client, an energy provider and services company, is seeking a Bilingual (Spanish/English) Customer Service Representative II to join their team on a long-term contract basis.

Location: Houston, TX

*Hybrid - 1 day/week - Wednesdays

Hourly Rate: Up to $18/hour

Duration: 12 months

• Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
• High school diploma or equivalent and 4-6 years of experience in the field or in a related area - Required
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.
• Fluent in both Spanish and English - written and verbal

Minimally, trainees must be able to:

• Type proficiently (45 WPM minimum) i.e. do not need to look at keyboard to access letters
• Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.

Big Plus!

• Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.