Case Manager, IndividualsAbout the Organization Welcome to HRDC, where you'll find us working to improve our neighbors' lives by building a better community in Bozeman, Livingston and Southwest Montana. We invite you to become part of our HRDC family whether you need help or are able to provide help.We believe in building a better community through supporting our neighbors across Southwest Montana with nearly 50 different programming initiatives.We believe every life has value.HRDC exists to instill hope, develop resources, design solutions, and change lives.We envision a place where poverty has no impact because opportunity and quality of life are equally afforded to everyone.EOE Statement HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities.All are encouraged to apply. At HRDC IX , we value lived experience and nontraditional backgrounds. Studies have shown that women, nonbinary individuals, and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.Open Date 10/3/2024Full-Time/Part-Time Full-TimeExempt/Non-Exempt Non-ExemptLocation Market PlaceDescriptionIf you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly throughour website. If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.Section I: Position DetailsJob Opening Date:October 3, 2024Anticipated Start Date:As soon as possibleJob Closing Date:Open until filledJob Status: This position is full-time. HRDC also has a "Wellness Hours Policy" which encourages full-time staff to use up to 4 paid hours weekly to work on their wellness.Wage:$24.00/hourJob Location:This position will primarily operate out of HRDC Market Place - 206 E Griffin Drive, Bozeman, MT; however, time will be spent in various locations including but not limited to: HRDC IX Warming Center, Street Outreach, and Housing First VIllage.Work Schedule: Monday - Friday day shift with some eveningsSummary:The Case Manager: Individuals is an integral part of the Customer Support team and is responsible for delivering direct outreach and case management services to individuals experiencing homelessness, severe mental illness, or co-occurring disorders. This position supports clients in identifying barriers to housing, connecting them to critical resources, and working with them to achieve stability and independence. The Case Manager collaborates with internal teams, external partners, and community agencies to ensure customers receive comprehensive, trauma-informed support while strongly focusing on equity, confidentiality, and client autonomy. This position will work across multiple agency locations and partnering agencies.Specific Duties and Responsibilities:This position has the following duties and responsibilities. They are listed starting with the most important. The percentage at the end of each statement is an estimate of the percentage of time spent on each duty. This listing does not include minor duties which constitute less than 5% of the position’s time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions).Primary Job Duties and ResponsibilitiesCustomer Support/Assessment of Need (65%):Working with the Case Management Lead to determine appropriate program placements and referrals for customers; informs customers of available services and resources; coordinates and supports customer’s access to services and benefits.Outreach (15%): Deliver street outreach and case management services, assisting clients experiencing homelessness, severe mental illness, or co-occurring disorders to develop housing goals and access needed services.Program Eligibility (10%): Collaborates with Compliance Specialists to determine program eligibility and benefit levels by identifying and requesting the necessary documentation. Accurately calculates household income and benefits, assesses household status, and processes changes in accordance with the requirements of various funding sources.Teamwork (5%): This role collaborates closely with all agency programs, including the compliance department, to uphold best practice standards in case management.Training and Development (5%):Engages in ongoing training opportunities on best practices, regulatory requirements, and organizational policies.Knowledge Skills and Abilities:Program Philosophy and Service Delivery:Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.Additionally, this role will assist customers in developing their plans for belonging, well-being, meaning, and purpose.Cultural Awareness:Demonstrates the ability to understand and connect with customers from diverse socio-economic, ethnic, and cultural backgrounds, ensuring access to all appropriate internal and external community resources.Equity, Safety, & Wellness:Actively promotes wellness, safety, and equity for all cultures and ethnicities.Adheres to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.Customer Boundaries:Balances empathy towards customers while modeling and maintaining healthy boundaries in cutomer relationships.Travel:This position will primarily serve Spanish-speaking customers located in Gallatin, Park and Meagher CountiesThis position requires the incumbent to occasionally transport customers to appointments.Language Skills:Native/Bilingual Spanish- speaking preferredAbility to read, interpret, and write routine documents and correspondence in English, Spanish preferredAbility to analyze and interpret complex and sensitive information; persuasive speaking abilitiesAbility to effectively disseminate information about HRDC and community programs.Mathematical Skills:Basic math skills, including the ability to calculate annual household incomeReasoning Ability:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule formAbility to define problems, collect data, establish facts, and draw valid conclusionsConfidentiality:Maintains customers confidentiality at all timesComputer Skills:Proficient in navigating spreadsheets, multiple databases, email, calendarWillingness to learn new software systemsComfortable with Microsoft and Google operating systemsDrivers License:Valid State Driver License requiredReliable vehicle and appropriate liability insurance are requiredLicenses or Certifications That Would Be Useful but Are Not Required:CPR and First Aid, Trauma Informed Care, Mental Health First AidOther Required Knowledge, Skills, or Abilities:Ability to effectively work and communicate positively with all socio-economic groupsAbility to effectively perform duties with a thorough knowledge of agency goals, objectives, projects and servicesEnjoys the balance of working directly with people and completing administrative tasks related to customers files.Excellent attention to detailSelf-motivated with the desire to work with others and contribute to the team environment toward common goals.Ability to work with minimal supervision and effectively manage workflowAbility to present self and organization in a positive and professional mannerAbility to respond effectively to the most sensitive inquiries or complaints from customersAbility to demonstrate a strong commitment and patience in helping people succeed in innovative training programs, re-orient their lives and enable them to make a difference in their communityDemonstrate knowledge of community resources and partner agenciesAbility to effectively establish and maintain positive working relationships with other social service providers, organizations, program participants, and staffEssential Physical, Mental and Emotional Requirements of this position.The following physical, mental and emotional abilities are considered essential to perform the duties listed above:The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures.Education and Experience:Bachelor’s degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred or comparable life/work experience.Supervision Received:This position operates under general supervision.The incumbent’s work is primarily assigned by daily workflow and operations.The incumbent is authorized to make decisions as to the timing and sequence of work and the work is performed according to established policies and procedures and/or within applicable laws, rules and regulations governing the tasks being performed.Supervision of Others:May be responsible for training, recruiting, managing, and scheduling the work of volunteers.Financial Responsibility.Responsible for data entry for payable claims with proper coding according eligibility requirementsPersonal Contacts:The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:Daily interaction with the public or consumersInteracts with program managers, executives, HRDC boards and/or committees several times a yearInteracts with representatives of other service providers on a weekly or more frequent basisInteracts with funding agencies to provide information or exchange facts annuallyInteracts with governmental compliance or auditors to provide information or exchange facts annuallyWorking Conditions:Works in temperature-controlled office environment.Weekly or more frequent operation of a motor vehicle under all weather conditions.Weekly or more frequent exposure to customers with unfavorable body odor.Weekly or more frequent exposure to customers in crisis which can manifest in loud outbursts, anger, and threats of harm to self or others.This position is currently accepting applications.