Senior Air Services Operations Manager

Senior Air Services Operations Manager – Travel Services

This new role is being created to offer support to Travel Services in implementing its objectives. It will be based in the United States of America (Likely location being Miami, FL).

The Travel Services team is creating a suite of travel products to be offered to BEYOND Hospitality (BH) customers for the FIFA World Cup 2026 (FWC26) and other sporting events. The travel products will include international flights into the Host Countries; domestic flights between Host Cities either provided by a scheduled airline or a series of charter flights organised by BH; ground transport options; accommodation options, attractions and tours. Additional products offered include the provision of car hire options, BH branded off-site activities, etc.

The role of the Senior Air Services Operations Manager – Travel Services (“SASOM”) will be to take the lead management role for the provision of aviation products being offered to customers. Responsibilities include the contracting of a charter fleet, development of a high-density flying network, and the commercially beneficial supply of scheduled airline seat inventory. The position will be based in our US headquarters in Miami, FL and report to the Senior Vice President of Travel Services.

The ideal candidate has a flexible mind-set, handles the unknown and thrives in a more ambiguous and fluid environment. High attention to detail, drives for efficiency and effectiveness, critical thinking, and has strong and demonstrated problem-solving skills. He/she will have extensive experience in the aviation industry, specifically in the contracting and management of charter flights.

Duties & Responsibilities:

• Oversee the activity of contracted third-party aviation and related suppliers to ensure compliance with BH objectives and requirements.
• Take responsibility for the operational strategy and service delivery of all aviation activity contracted by BH.
• Assist the SVP Travel Services in the procurement and contracting of a suitable fleet of air assets to meet the expected customer demand for FWC26.
• Create flight schedules that maximize the charter fleet’s aircraft utilization and tactically adjust these schedules to suit operational/commercial changes that may present themselves.
• Work with BH’s aircraft brokers and contracted airlines to deliver an air product that meets or exceeds BH’s product standards.
• Establish an Airport Ground Operations plan that embraces opportunities to minimize passenger throughput/processing times whilst meeting BH commercial objectives.
• Ensure that Airport Ground Operations services are contracted at commercially appropriate rates.
• Establish an AOG plan that minimizes the impact on BH’s customers in the event of operational disruption.
• Provide all required passenger information to the relevant stakeholders and authorities to meet operational and regulatory requirements – including but not limited to flight manifests, APIS information, etc.
• Liaise with airports, FBOs, and handling agents to effect access to ‘airside’ for ground transport companies.
• Build a communication structure to allow for all stakeholders to gain access to centrally managed information in the event of disruption or changes to operations in a timely manner.
• Assist, where necessary, with other areas of the department.

Experience, Education and Skills, Knowledge, and Abilities

Qualification/Experience:

• Bachelor's Degree and/or Master’s Degree in a business-related field preferable.
• Experience (7+ years) in the Airline industry at a senior level; specifically, with either charter or scheduled airlines.
• Awareness of sustainability best practices and how to implement them in such an event.
• Demonstrably broad knowledge of the air charter industry, Airport Ground Operations and functionality, air law, tour operating, etc.
• Demonstrable understanding of the delivery of air products.
• Green Field ‘Start Up’ experience with the confidence to manage tasks to completion and deliver to high standards.
• Strong interpersonal skills and cultural awareness.

Skills & Abilities:

• Demonstrated leadership skills.
• Ability to conceive, articulate, and deliver a broad air travel strategy.
• High energy self-starter mentality.
• Contract management and key-account management experience.
• Planning, process, and business management skills.
• Contract negotiation and management experience.
• Strong project management and excellent communication skills.
• Diplomatic abilities and political sensitivity.
• Proficient in MS Office (Teams, SharePoint, Excel, Word, PowerPoint) and planning software and online collaboration tools.
• Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with a diverse population of guests, colleagues, and external partners.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Office setting but also will be visiting vendors.
• 20-30% travel (and more travel early on).
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Must be able to access various departments of a given location.

BEYOND Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We also participate in E-Verify.