OverviewThe responsibilities include providing a high level of customer service by assisting both internal and external customers, supporting their branch and rental needs. This specific position will be working in the Call Center, communicating primarily through email. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.This position is located at Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.We offer:Paid time offConsistent full time 40 hour per week scheduleEmployee discountRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule Available is:Tuesday-Saturday: 9:00am-6:00pmResponsibilitiesAnswer incoming customer inquiries via email for all three brands (Enterprise, National, and Alamo)Responsible for logging and organizing items in the Lost and FoundProvide daily follow up with QSPs.Responsible for working with customers with overdue rentals.Provide assistance with Incomplete Rentals and ReturnsPerform miscellaneous and backup duties job-related duties as assigned.Seek to improve job performance through self-assessment, skill development, training and goal setting.Maintain a regular and reliable level of attendance and punctuality.Equal Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years of ageMust have a High School Diploma or GEDMust currently have a valid US driver's licenseMust have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust have at least 6 months of prior customer service experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureEnterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ( ) to contact us about your interest in employment.