Associate Human Resources

Summary:
This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:

• Work with highly confidential information of all staff at all levels within the organization.
• Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
• Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
• Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
• Perform limited transactions in Workday and provide suggestions for system improvements.
• Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
• Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
• Manage other assigned activities as necessary.

Basic Qualifications:

• Bachelor's degree OR Associate degree and 4 years of Customer Service experience OR High school diploma / GED and 6 years of Customer Service experience

Preferred Qualifications:

• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word
• 2 plus years' experience in Human Resources, Customer Service or Payroll
• Effective analytical thinking and attention to detail or related internship experience demonstrating same
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Ability to multi-task in a fast-paced environment to meet deadlines
• Strong team player who can collaborate with colleagues on complex tasks

Top Must Have Skill Sets:

• Previous call center customer service experience is a must have.
• Fluent in English and Spanish and ability to communicate effectively, both in English and Spanish, verbally and in written word.
• Previous employment experience in Human Resource
• Phone Customer Service experience.

Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).
Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions.