Data Entry Customer Service

Data Entry Customer Service
Department: This Is Voice
Employment Type: Full Time
Location: Jersey City, NJ
Compensation: $37,890 - $43,560 / year
Description
Exciting Opportunity: Join Our Team as a Data Entry Customer Service !
Position: Data Entry Customer Service
Company: This Is Voice
Location: New Jersey, City
Salary: $37,890 to $43,560 per month
Schedule: 8 hours per day, Monday to Friday3
How to Apply: Submit your resume through this platform to be considered.
Job Description:
This Is Voice is seeking a detail-oriented and customer-focused Data Entry Customer Service representative to handle customer inquiries while ensuring accurate data entry and record-keeping. The ideal candidate will have strong communication skills and the ability to maintain precise records while offering exceptional customer service. This role is great for someone looking to start a career combining administrative tasks and client interaction.
Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Accurately enter customer data into company databases and CRM systems.
• Maintain and update customer records, ensuring all data is accurate and current.
• Resolve customer issues by clarifying the customer's needs and determining the best solution.
• Collaborate with internal teams to address and resolve customer complaints or requests.
• Process orders, applications, and other documents as needed for customers.
• Assist customers with troubleshooting and provide accurate product or service information.
• Monitor and follow up on pending or unresolved customer requests to ensure satisfaction.
• Perform routine administrative tasks, such as filing, data validation, and organizing customer data.
• Support the customer service team in providing outstanding client support and contributing to overall customer satisfaction.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
• Strong typing and data entry skills with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Experience with Microsoft Office (Word, Excel) and CRM systems.
• A positive attitude, patience, and strong problem-solving skills.
• Previous experience in customer service or data entry is preferred but not required.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive healthcare benefits package.
• Retirement savings plan with company match.
• Paid vacation and holidays.
• Opportunities for professional growth and development.