Jr. Data Center Field Technician

Jr. Data Center Field Technician

About the role

As a Jr. Data Center Field Technician, you will provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you’ll be doing

• Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinating small teams delivering basic work packages in line with company processes.
• Documenting and reporting on work completed to ensure compliance with Company and Customer Procedures.
• Escalating issues in line with company processes to ensure customer demands are met.
• Providing customer service to internal and external customers to ensure a consistent experience.

What you have

• Proven experience surrounding networking infrastructure.
• Experience with network cabling, switches, data center equipment, and rack & stack.
• Experience troubleshooting Cisco, Dell, and POS systems is a plus.
• You must be legally authorized to work in the United States.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide.