Cool Clubs Fitter - Roger Dunn Golf Shops

Job Details
Job Location
Roger Dunn Golf Shops - Santa Ana - Santa Ana, CA
Position Type
Full Time
Job Category
Club Fitting
Description
Roger Dunn Golf Shops in Santa Ana is hiring a Cool Clubs Fitter! This is a full-time position around 40 hours per week. Job description is below:
What We Offer:

• Cool Clubs and Roger Dunn Golf Shops arepart of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25+ states.
• The Cool Clubs Fitter will utilize our patented, top of the line club fitting technologies.
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility. We've been in business over 50 years and we are still growing!
• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.
• There is no better time to work in the golf industry! All employees receive a strong employee discount and golf-specific training and learning opportunities.

Job Description:
The Cool Clubs Fitter at Roger Dunn is responsible for promoting and maintaining a store culture that is consistent with Worldwide Golf's values, including the "Sure No Problem" philosophy, which has made Worldwide Golf what it is today. "Sure No Problem" means putting the customer first, and doing whatever we can to ensure a memorable and positive customer experience.
The Cool Clubs Fitter is responsible for performing golf club fittings and related assignments for a wide range of players including high handicap customers, better playing amateurs, VIP guests, and tour players. Responsibilities include:

• Demonstrate excellent customer service, keeping in mind that the customer's last phase of their shopping experience is with the cashier.
• Process information and merchandise through computer and POS register system.
• Assist with floor moves, housekeeping, display maintenance and merchandise replenishment as needed.
• Once fully trained, recognize and suggest ways to improve processes.
• Perform any other duties as assigned by management.

Club Fitting:

• Ownership of all aspects of the club fitting process (customer service, technology, sales, etc.)
• Fit all customers using the good/better/best fitting process and make proper club recommendations
• Accurately document all fitting information in fitting software

Follow Through:

• Remain in contact with customers during the build process when necessary
• Collaborate with builders on fitting/building challenges
• Address customer concerns and resolve them promptly to the customers satisfaction

Order Tracking:

• Fluently understand order tracking system
• Enter all orders and pertinent information into order tracking system upon placing an order
• Provide order updates to customers as needed
• Update system as needed (pick-ups, notes, etc.)

Club Repair:

• Loft and Lie adjustments for customers
• Re-gripping clubs for store customers when able
• Assist build shop with lite club repair when able

Front of House:

• Greet customers who enter the store
• Answer phones and manage personal voicemail box
• Book Fittings and help manage fitting calendar
• Help Customer Service Rep manage pick-up closet
• Assist with general cleanliness of the store

Other Duties:

• Maintain a high level of product and industry knowledge by learning about new technologies and products
• Keep individual desk clean and organized
• Utilize all safety protocols and equipment as set forth by the employee handbook and company policy's

Required Job Skills

• Knowledge of golf equipment and shafts
• Understanding of ideal golf ball launch characteristics
• General knowledge of club repair
• Proficient computer skills in the following
  
  • Microsoft Office
  • POS Experience

Recommended Job Skills

• Experience with TrackMan or similar launch monitor technology
• Retail sales experience
• Customer service experience
• Excellent time management skills
• Excellent phone etiquette skills
• Ability to work in a team environment

This is a full-time position. If you are looking for part-time positions or other job opportunities, please check out our careers page:
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, and use hands. The compensation for this position is $60,000 - $75,000 per year. Individual starting pay within this range may depend on geography, experience, expertise, and education/training.
Who We Are:
Cool Clubs and Roger Dunn are part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Budgetgolf.com | Globalgolf.com | Getclubs.com