Turf Care Specialist

Job Requisition ID: R2024080053

SUMMARY

Reporting to the Field Service Supervisor, the incumbent works towards achieving customer excellence by traveling to customer locations to address any field repairs (Turf Field) and performing routine maintenance in accordance with company policies and procedures.

The Field Service Technician works closely with the regional customer coordinator, who provides support by planning the technician's schedule. This position requires traveling in the New England Region.

More specifically, you will have to:

1. Travel to customer locations to address maintenance service and repair needs for turf fields.
2. Diagnose field problems and relay the information to the Customer Service and Field Service coordinators, who will contact the customer.
3. Expedite customer problems and complaints to the CSR and team within 24 hours to maximize satisfaction.
4. Aim to address repairs within 7 days of notification.
5. Troubleshoot and repair various issues that may arise.
6. Maintain constant contact and communication with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager, and Regional Sales Associate.
7. Attend Weekly WIP Calls.
8. Educate customers on proper field practices for maintenance and how to properly use their field equipment.
9. Exhibit good communication and interpersonal skills when working with customers and a team.
10. Achieve agreed-upon sales targets and outcomes.
11. Coordinate sales efforts with regional customers.
12. Fill out detailed reports and keep records on services provided, transmitting said reports to the CSR within 5 days.
13. Build and maintain relationships with customers.
14. Effectively manage time.
15. Provide a detailed log of work done when not linked to a repair or maintenance job.
16. Present, promote, and sell field maintenance and maintenance equipment to existing and prospective customers.
17. Keep company equipment operating and perform appropriate maintenance and repairs to equipment.
18. Maintain a log of all equipment and equipment repair activity.
19. Maintain supplies.
20. Effectively demonstrate the ability to use Outlook, Concur, and Field Service Lightning apps.

Competency:

To perform the job successfully, an individual should demonstrate the following Tarkett Core competencies:

1. Thinks Business: Sees the opportunity and connection with business strategy.
2. Accountable: Seeks ownership and is a driving force behind the initiative.
3. Risk for Results: Handles uncertainty well and is comfortable with measured risk.
4. Kind to Customers: Goes the extra mile to make FieldTurf the best company to do business with.
5. Empowers Collaboration: Sees their role as being at the center of a circle and actively engages the team.
6. Talent Developer: Respects diversity, attracts strong talent, and ensures continuous learning.
7. Thorough: Understands both the details and the big picture.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor’s degree in relevant discipline; minimum 5 years related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience is an asset.

Language Ability: Ability to read, analyze, and interpret technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Proficient with computers and intermediate level of MS Office Suite; SharePoint.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor.

Tarkett Sports companies are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

What We Offer:

A commitment that Safety is #1.

Competitive benefits, pay, and retirement plan options!

Career growth, stability, and flexible work arrangements.

Responsible Manufacturing – Protecting Our Planet for the Future:

We utilize renewable energy and a closed-loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy Foundation.

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to changing the game with a circular economy and reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach.

Tarkett is an equal opportunity employer. We value diversity in backgrounds and experiences and promote an inclusive workplace where all employees can perform at their best.