Family Partner-FCT, 40 Hr-Days

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday, On Call - Not Required

Scheduled Hours: Employee is able to select set schedule between the hours of 8am-8pm, Monday through Friday

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 71000 - 0737 FCT Worcester East

Union: SEIU Local 509 Community Health Link

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

Responsibilities:

1. Assist in the creation and maintenance of a positive and collaborative working environment where all employees of CHL and enrolled youth and their families feel welcome, supported, and comfortable.
2. All activities described here will be delivered at the offices, in the community, or in the family's home depending on the preferences of the enrolled youth and family.
3. Works to build strong, functional working relationships with enrolled youth and their families.
4. Develop and implement outreach strategies when necessary to enable parents/caregivers of enrolled child/youth to participate fully in the Wraparound Process (if enrolled in ICC).
5. Assists the clinical hub provider (Care Coordinator, In Home Therapist, or Outpatient Provider) to develop with each youth and family a Care Planning Team composed of family members, their natural supports, and, if applicable, state agency representatives, school personnel, providers, and other significant persons.
6. Serves as a mentor to parents/caregivers to improve their ability to effectively advocate for their youth and navigate the child/family serving human services system.
7. Works closely with the clinical hub provider, the family, and the Care Planning Team to monitor the Care Plan and serves as an advocate/liaison for the family when appropriate to access new or different services.
8. Participates as appropriate in all meetings, training, evaluation/research, supervision, quality management, and related activities as may be directed by the Family Partner Supervisor.
9. Prepares all necessary paperwork such as contact notes, daily service logs, etc.
10. Work assigned hours, which may include some weekend and evening hours.
11. Is able to engage youth and their families in a mentoring relationship, by sharing their own journey, helping to model collaborative interactions between the family and the variety of relevant individuals in the larger system of support.

Position Qualifications:

License/Certification/Education:

Required:

1. High School Diploma/GED/HiSet.
2. Satisfactory CORI background check.

Preferred:

1. Associate Degree.

Experience/Skills:

Required:

1. Demonstrates a basic, functional knowledge of and endorses the system of care values: Child Centered and Family Driven, Strength-Based, Culturally Responsive, Collaborative and Integrated, and Continuous Quality Improvement.
2. Demonstrates clear and consistent boundaries.
3. Minimum 1 year's experience working with youth/families.
4. Experience as a caregiver of a youth with special needs.
5. Has a current, valid, US-issued driver's license and a registered inspected and insured automobile for work-related purposes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.