Product Support Representative

ATR International is seeking a Product Support Representative in San Jose, CA!

Details: Provide support to Customers via inbound and outbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to, technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed. Product line includes hand tools, power tools, automotive diagnostics, tool storage and more.

Requirements:

• At least 2 years previous Customer Service experience preferred
• Automotive troubleshooting and hands-on repair experience or hobby preferred
• Must possess strong verbal and written communication skills and have a professional demeanor

Location: San Jose, CA

Duration: Contract 6+ months

Hourly Rate Range: $22 - $25

Benefits include:

-MEC/ACP Medical

-Voluntary Dental, Vision, Life, Supplemental Income

-401k (must meet requirements)

-sick leave as required by state/county