Group Sales Manager

Sunseeker Resorts is looking for a Group Sales Manager to join our team!

The Group Sales Manager is responsible for proactively prospecting, facilitating and closing group business opportunities as well as event execution for their assigned market. This role will focus on building and maintaining client relationships with clients and event planners. The Group Sales Manager will be responsible for collaborating with clients to plan and customize events within their assigned sales parameters. This role will require the ability to influence team members at all levels across a variety of job functions and will report directly to the Executive Director of Resort Sales.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Job Duties

1. Meets and exceeds individual & team room night goals. Effectively manages customer budgets to maximize revenue, meets customer needs and identifies opportunities to up-sell products and services throughout the sales process while building strong relationships.
2. Builds and strengthens relationships with existing and new customers to include sales, calls, entertainment, FAM trips, trade shows and conducting experiential client site inspections.
3. Proactive selling and qualifying. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation. Identifies, qualifies, and solicits new business to achieve personal and resort room night goals. Focuses on accounts with Need Time patterns.
4. Responds to incoming inquiries within their market segment and assists other sales associates in times of need.
5. Knowledge of the competitive set to ensure that product offerings and service standards remain best in class in every aspect. Adjust and make improvements where necessary.
6. Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.
7. Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job.
8. Promote diversity, inclusion, pride, respect, camaraderie and fairness.
9. Teach about doing things the right way with integrity, hard work, collaboration, and teamwork.
10. Exercise discretion and independent judgment when evaluating new programs, new services, and new ideas.
11. Stay abreast of property goals to create support and present departmental goals to executive leadership.
12. Continue to learn and be on the forefront of new technology for the hotel industry.
13. Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards.
14. Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience.
15. Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
16. Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management.
17. Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy.
18. Perform other functions as needed.

Minimum Requirements

Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

1. Bachelor’s degree in hospitality, Business Administration or equivalent education/experience.
2. A minimum of two (2) years of hotel sales.
3. Prior experience using Delphi or sales automation program is required.
4. Previous experience in a luxury resort setting helpful.

Other Minimum Requirements

1. Proficient in Microsoft Office 365.
2. Ability to work varied shifts, including weekends and holidays.
3. Working knowledge of Microsoft Office.
4. Excellent customer service skills.
5. Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
6. Must possess mature personal discretion and sound judgment.
7. Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
8. Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
9. Interpersonal skills to deal effectively with all business contacts.
10. Professional appearance and demeanor.

Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.

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