Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
About the Role:
As the Business Operations, Principal you will be responsible for the strategy and execution of a subset of Medallia's GTM Tech Stack. You will have specific remit over our prospecting and forecasting tools and be expected to be a subject matter expert in order to streamline, automate, and optimize each tool to make it the most effective in our Sales Process. You will be responsible for Clari Forecasting, Clari Copilot, Clari Groove, ZoomInfo and Ringlead.
Responsibilities- Lead a cross-functional group of stakeholders dedicated to capitalizing on the full features and benefits of Clari, Zoominfo and Ringlead
- Work closely with business partners to review operational processes and identify inefficiencies and opportunities for each system's utilization
- Overall vendor management such as: first level contract negotiations, invoice management & coordination with finance and devising approval processes for each system with regards to additional investments, renewals, etc.
- Design and develop a global enablement model for each business system. This will include an initial training module for new hires and annual certification training for existing employees
- Develop and adhere to a roadmap that will encompass all touchpoints with each business system for the end users (i.e., Product Enhancement/ Releases, Enablement Sessions)
- Develop and maintain documentation outlining the intended use of Clari, Zoominfo and Ringlead for end users, which includes a data dictionary where applicable
- Partner with the Senior Director of Business Operations, Systems to review and consider additional tools for the tech stack
Qualifications
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field or related experience
- 4+ years of hands-on experience with Clari
Preferred Qualifications
- Previously an administrator of Zoominfo and Ringlead
- Experience as a quota carrying Sales Executive
- Strong technical skills and understanding of system integrations and data flows
- Experience with agile development methodologies and tools such as Jira or Agile Central
- Experience with working in a fast-paced environment while working with IT in a shared service capacity
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
- Strong leadership and mentoring abilities, with a passion for coaching and developing talent
- Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities simultaneously
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $128,000 - $230,000/year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.