Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Bilingual Complex Care Coordination Manager to join their team.
As the Bilingual Complex Care Coordination Manager for Medicaid dental services, you will be pivotal in enhancing the care experience for members with complex dental needs. Leading a dedicated team of care coordinators, your role will involve ensuring that each member receives personalized support and seamless access to essential services. Your leadership will foster collaboration among healthcare providers, improving health outcomes and overall member satisfaction. By utilizing your expertise in care coordination, you will help develop innovative strategies to address the unique challenges our members face.
The Care Coordination team is committed to ensuring Medicaid beneficiaries receive the comprehensive dental care they need through effective coordination. They assess each member's unique needs and create personalized care plans that connect them with the right dental providers and resources. The primary goal is to advocate for the members by facilitating communication between them and healthcare professionals, helping them navigate the complexities of the healthcare system. By working with various stakeholders, they aim to improve health outcomes and enhance the overall client experience. Ultimately, the team is dedicated to making dental care more accessible and effective for those served. As the Bilingual Complex Care Coordination Manager, you will lead a team of up to 10 Complex Care Coordinators and 15 Care Coordinators.
Responsibilities
- Proficient in managing complex care coordination processes, ensuring comprehensive support for members
- Ability to assess individual needs and develop tailored care plans
- Strong understanding of dental health issues, Medicaid regulations, and interdisciplinary healthcare delivery
- Experience navigating the healthcare system to facilitate access to services
- Skills in analyzing data related to care coordination outcomes, identifying trends, and recommending improvements
- Proficiency in using data management tools and reporting software
- Knowledge of Medicaid guidelines and best practices in care coordination
- Ability to ensure compliance with state and federal regulations
- Strong leadership and team management skills, with the ability to motivate and inspire team members
- Experience in developing training programs and fostering a culture of continuous improvement
- Excellent verbal and written communication skills for effective interaction with members, providers, and team members
- Ability to convey complex information clearly and empathetically
- Strong analytical and critical thinking skills for assessing complex situations and developing effective solutions
- Ability to manage multiple priorities and adapt to changing circumstances
- Strong relationship-building skills to foster trust and collaboration among team members and stakeholders
- Ability to advocate for members and effectively address their needs
Requirements
- Bachelor’s degree in Dental Hygiene or a related field
- 5+ years of experience in healthcare management, care coordination, or case management, preferably with a focus on dental services
- Proven ability to lead high-performing teams in a metric-driven environment
- Track record of successfully meeting key performance metrics and service level agreements on a monthly and/or quarterly basis
- Demonstrated focus on coaching and developing team members, ideally through a structured coaching and quality program
- Strong skills in Microsoft Excel, including the ability to create and analyze pivot tables, charts, and basic formulas for data reporting and analysis
- Proficient in Microsoft Office tools, such as Word and PowerPoint, for documentation and presentations
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Excellent verbal and written communication skills, with the ability to document and present information empathetically and clearly
- Must be adaptable, flexible, and able to adjust to changing situations with diverse teams
- Highly organized, detail-oriented, and a self-starter with strong analytical skills and the ability to multitask
- Strong knowledge of Medicaid policies and procedures related to dental care, preferred
- Certification in Care Coordination or Case Management (eg, CCM, CMC) is a plus
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
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EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.