Description Are you motivated and able to work on multiple tasks at once? Do you have a background in collections? Are you customer-focused and able to listen to a customer's needs and questions in order to analyze their situation to provide the best service available? Are you comfortable with making outgoing phone calls to track down company contacts and pursue open invoices? Good news! 1WorldSync is looking for a Collection Analyst to join our team in Dayton, OH. 1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Collection Analyst to support our growing global team. Reporting directly to our Senior Manager, Collections, the Collection Analyst will collect on open invoices following a set process of outbound call and email campaigns. This person will serve as the initial contact for all invoice related questions and will work closely with the assigned sales representatives on accounts. Escalating advanced questions and keeping them informed of any outstanding invoices. Proactive interactions will involve obtaining updated company contacts, reaching out to obtain valid purchase order numbers for prompt payment and answering general account questions. As Collection Analyst at 1WorldSync, responsibilities include the following: Make daily collection calls Conduct account research and analysis Maintain an accurate aging report Identify and execute the necessary process adjustments Send statement to outstanding customers Interact with customers to resolve outstanding issues Assist customers with making payment, either online or over the phone Interact with external business customers via outbound/inbound phone calls and email Analyze customer accounts and provide information on the status of their account and services. Provide documentation to the customer regarding any upcoming or outstanding invoices. Act as an accounts receivable expert, working with the Sales and Finance team to resolve any open invoices and ensuring that internal policies are followed. Document and escalate issues to the appropriate sales representative, as appropriate Document status updates through CRM and various ticketing systems Update databases efficiently and accurately Required Skills and Experience: 3+ years customer service experience with a focus in accounts receivable or collections strongly preferred Desired Skills and Experience: Experience with strong customer service and analytical skills Attention to detail with excellent follow-up skills Excellent customer-facing skills and customer-orientation Analytical ability; understanding of how to analyze data and arrive at conclusions. Basic comprehension of 1WorldSync products/services sold Strong written and verbal communication skills Knowledge of billing procedures and collection techniques (e.g. skip tracing) Familiarity with laws related to debt collection (e.g. FDCPA) Strong organizational skills Excellent team building skills Benefits: Incredible health benefits (FSA and HSA options), with dental and vision coverage. 401(k) plan with employer match. Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave. Short and long term disability and life insurance. Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance. Additional Details: This is a hybrid position that requires 3 days per week at our Dayton, Ohio office location. This role require