Director - Security

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Responsible for directing the overall operations and staff of the Security department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.

• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, Gaming regulations and guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Develop, evaluate, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls.
• Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures.
• Submits all appropriate reports when incidents, infractions, and violations occur.
• Serve as liaison with gaming regulators, public law enforcement, fire and other agencies by maintaining a positive and constructive relationship.
• Protect and preserve the assets of the company and provide for the safety of team members, including keeping areas free of safety hazards, debris and litter.
• Examines and analyzes the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies.
• Ensure transfer of table games fills and credits, including providing escorts when needed,
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

Experience

• 3-5 years previous leadership experience in security/risk/safety

Skills

• Strategic Thinking
• Leadership
• Communication
• Conflict Management

Behaviors

• Leader: Inspires teammates to follow them