Company:
Radisson Hotel Group
Location: Minnetonka
Closing Date: 25/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The profile is a confident and knowledgeable leader, persuasive and proactive, with a clear understanding on how to grow account portfolio. Sound strategic ability with commercial awareness of transient and M&E with ability to lead execution of aligned plans to create and deliver the portfolio's strategy in alignment with the company's revenue growth. Possess analytical mind-set and sound problem-solving capabilities to ensure progress and enhance business results. Is influential and collaborate with ability to involve and engage multiple stakeholders. Act in a structured way, thorough and delivers on commitments, ability to make decisions to move forward, multitasking and can adapt quickly to meet objectives.
Minimum Education:
As the Global Accounts Director you will strategically drive all profitable revenue (MICE, Group & Transient, long-stays) and market share growth for RHG globally, through the focus on selected portfolio of strategic accounts and strategic industries/segments. You will lead the account portfolio to ensure that all opportunities (all brands) are optimized from, to and within the areas and theatres. You will also:
- Develop relationships with identified key international accounts within appropriate region/segment in order to drive all profitable revenue in MICE, Group, Transient and long-stays revenues and market share growth for the Radisson Hotel Group.
- Act as an ambassador between hotels, areas, accounts becoming an acknowledged expert on the RHG international markets and customer issues within the territory to all RHG entities.
- Develop deep knowledge of each account including it's locations, performances, pipeline, supplier management, strategical focus, KPI and vision of next 3-5 years
- Create consultative selling approach to maximise commercial opportunity for Radisson Hotel Group
- Work alongside the 3rd Party Intermediaries (TMC-PCO) where appropriate to ensure account development is properly implemented at all levels including senior leadership (global, Theatre and national when applicable)
- Work alongside, communicate & co-ordinate with other Sales Team Members across Areas to deliver total Account planning.
- Lead the creation and carrying over of strong dedicated global account plans including strategical goals, development activities based on account potential, differentiated by segment to be developed with a traceable ROI.
- Lead negotiation and coordinate with relevant teams the creation of MSA (Master Service Agreement) for the given portfolio.
- Be an ambassador and expert in the segments led (MICE, Transient & Long Stay) as well as the industries of which the portfolio is composed to deliver upon RHG's global strategy.
- Be actively participating in shaping up the future of Global Account Management by engaging the accounts given to participate into different transformation projects, panel discussions or advisory boards for example.
- To develop and manage a portfolio of selected Accounts across EMEA and APAC as per RHG customer lifecycle standards.
- To drive all profitable revenue (MICE, Group & Transient, long-stays) growth through the strategic accounts to meet budget, and capture opportunities for the Radisson Hotel Group (all brands and types)
- Be expert with product knowledge for RHG's portfolio in EMEA and APAC, to enable to have both a helicopter view and a deep dive focus on selected key hotels
- Lead performance meetings on account portfolio reviewing key KPIs and expected developments with a strategical approach of each account individually.
- Lead business case process for set portfolio, with a strategical approach and the ability to gather and analyze client's information from different sources to uncover development opportunities
- Lead client negotiation meetings with a structured multi-hotels strategical lens, to optimize RHG strategies and maximize market share globally. Including ability to demonstrate negotiation results based on portfolio analysis in a structured manner.
- To keep up to date with all developments of account portfolio within the different sources to ensure maximization of opportunities (client industry events, newspapers, peers discussions, webinars etc).
- To be autonomous in developing and implement focused strategies globally aiming at account growth in order to penetrate accounts and communicate to all internal stakeholders, leveraging collaboration based on preliminary carried analytics.
- To be a force or proposition to our marketing department on tactical communication activity to underpin the Corporate / MICE strategies and deliver increased customer / market share.
- Establish multi-layer strategical relationships at all levels of the account including third parties (when relevant) and leadership team enabling to increase conversion and market share.
The profile is a confident and knowledgeable leader, persuasive and proactive, with a clear understanding on how to grow account portfolio. Sound strategic ability with commercial awareness of transient and M&E with ability to lead execution of aligned plans to create and deliver the portfolio's strategy in alignment with the company's revenue growth. Possess analytical mind-set and sound problem-solving capabilities to ensure progress and enhance business results. Is influential and collaborate with ability to involve and engage multiple stakeholders. Act in a structured way, thorough and delivers on commitments, ability to make decisions to move forward, multitasking and can adapt quickly to meet objectives.
Minimum Education:
- Desirable university graduate qualification or similar diploma - Business Administration, Hospitality or related higher education.
- At least 5 years of sales account management experience in hospitality/tourism industry.
- Track record of Sales excellence and performances.
- Experience within hospitality and related travel/corporate companies is an advantage.
- Fluent in English
- Ability to travel within the Americas on regular basis and to Europe upon business needs.
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Radisson Hotel Group