Title: GENEDGE Business Services Director- Richmond Area
State Role Title: Business Services Director
Hiring Range: $115,840-$174,960
Pay Band: UG
Agency: VCCS - Central Office
Location: Martinsville P&P
Agency Website:
Recruitment Type: General Public - G
Job Duties
*This is a GENEDGE position. Patrick & Henry Community College/VCCS serve as fiscal agent.
Join the GENEDGE Team as Business Services Director- Richmond Area.
If you want a true seat at the table where your efforts do make a meaningful difference, then you are looking for GENEDGE! The GENEDGE mission is to positively impact the growth and prosperity of Virginia’s industry. We are passionate about helping the Commonwealth’s small and medium-sized manufacturing, engineering, and technology businesses innovate, compete, and grow. We serve as the go-to resource for accelerating the creation and expansion of industrial clusters and valuable jobs.
The Business Services Director (BSD) provides specialist capabilities for GENEDGE and acts as the knowledge management hub for their assigned areas of responsibility. Their responsibilities include being the face of GENEDGE by providing direct consultation with our clients, being project managers overseeing our third parties as they provide direct services to our Clients, and being responsible for the content of existing and new services. The Business Services Director Team consists of SMEs covering a broad range of business needs. They can work directly with all levels in manufacturing, engineering, and technology companies. The position requires significant overnight travel, typically within Virginia. This position is expected to be located near the I-95 corridor, serving I-95 and I-64 areas. However, work may be throughout the Commonwealth.
Duties and Responsibilities
The primary responsibility is to craft and execute a statement of work to meet our client needs. This is done through collaboration with RGMs and providing direct delivery, utilizing a developed pool of resources if warranted and/or support from other BSDs.
- Be the GENEDGE expert in their respective line of business.
- Provide consultations, remote discussions, and site visits with Regional Growth Managers (RGMs) to craft the best solutions to an existing or potential client’s situations, challenges, and needs.
- Strategize with colleagues and leadership to deliver the best solutions for complex challenges.
- Work with GENEDGE RGMs and/or Third-Party resources to scope and cost engagements.
- Assist the RGM in proposal development, resourcing, and Salesforce documentation, as requested.
- Provide product/service delivery as part of a project delivery team, where warranted.
- Support the project closure, impact collection, and reporting process, as required.
- Own responsibility for the third-party performance in their respective line of business.
- Source and maintain sufficient qualified third-party capacity and capabilities to fulfill the business needs.
- Lead services development and implementation based upon market needs, contribution margin potential, and customer impact.
- Provide briefings/training to RGMs of service offerings and market and industry trends.
- Be responsible for their administrative requirements of GENEDGE employees, such as Time Sheets, Vacation Requests, Expense Reports, Mileage Reports, Required Training, etc.
Skills and Specifications
- Strong knowledge and experience in the service area of OPERATIONS (Process Improvement). This includes areas such as 5S, Lean, Green Belt, Black Belt, and general skills in how manufacturing shop floors function.
- Efficient project management combined with strong analytical, interpersonal, and presentation skills.
- Highly effective communication skills, both written and verbal.
- Confident, outgoing, and adaptable to change.
- Versatile and able to deal with clients from various walks of life, including small team leadership and participation in strategic engagements at the leadership level (business owner, President, CEO).
- Comfortable using computers, web conferencing, cloud computing, and follow the latest in technology.
- Able to deal with stress and work under pressure; e.g., ability to juggle and prioritize a variety of collaboration with RGMs and client deliveries.
- Flexible with work hours and schedule to support client needs.
- Pass a criminal records background check.
- Possess or be able to obtain a Department of Defense secret security clearance.
- Maintain a valid motor vehicle driver’s license.
Minimum Qualifications
Education and Qualifications:
Required:
- A BS degree in an engineering, science, or business discipline or equivalent combination of education, training, and/or experience.
- Progressively greater experience and responsibilities in a manufacturing and/or technology environment.
- Demonstrated expertise in process improvement areas which may be “shop floor” or “above the shop floor” with ability to lead events and provide training in process improvement.
- A working knowledge of key business processes associated with the value chain such as strategic planning, product development, financial analysis/cost accounting, logistics/purchasing, quality systems, operations, industrial marketing/sales.
- Previous consulting or direct customer-facing experience.
- At least 10 years of progressively greater experience in the OPERATIONS line of business, or equivalent combination of the other listed respective lines of business.
Additional Considerations
Preferred:
- A Master’s degree or equivalent.
- Applicable professional certifications applicable to the operations line of business. Examples could include Green Belt, Black Belt, Master Black Belt, Power BI, eVSM, Continuous Process Improvement.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Special Requirements
Selected applicant must pass a criminal records background check. Documents verifying identity and eligibility to work in the United States must be presented upon employment. Applicants may need to obtain a Department of Defense secret security clearance.
Required Materials: Only applications submitted through the Virginia Jobs online application process will be accepted. Visit our website at for more information on the online application process and for the necessary links.
The position requires extensive overnight travel. Selected applicants must pass a criminal records background check. Documents verifying identity and eligibility to work in the United States must be presented upon employment.
GENEDGE ALLIANCE complies with E-Verify which is an internet-based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of their newly hired employees.
GENEDGE ALLIANCE, ( has been helping industry since 1996 as part of the National Institute of Standards and Technology (NIST) network of Manufacturing Extension Partnership (MEP) centers. GENEDGE ALLIANCE is an Equal Opportunity Employer that does not discriminate on the basis of race, color, national origin, sex, religion, sexual orientation, gender identity, disability, age, or veteran’s status. Women and minorities are encouraged to apply. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), GENEDGE will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes. Contact 757-807-0777 for assistance.
For additional information visit our website at
Contact Information
Name: Teddy Martin
Phone: 757-807-0777
Email:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
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