Field Services Engineer

Our client a developer of the world’s only mass production direct-to-shape digital decoration solutions, is seeking a field service engineer for its Customer Service team.

Requirements:

• MUST: Experience with product support in digital printing, Semi-Conductor, FPD, or other relevant capital EQ industry - advantage
• MUST: B.Sc in Engineering, practical engineering, or relevant technical studies
• MUST: Proven “Technical Hands-on” Machine servicing Experience at customer sites
• End-to-end, high technical capabilities, and strong troubleshooting skills
• Self-learning capabilities, with the ability to work in a team and alone under pressure.
• Excellent interpersonal skills, well organized and trustworthy
• Working in a “Multi-Cultural” Company – Advantage
• Excellent English Skills

Responsibilities:

• Provide on-site Technical and Process support to the Machine and customer.
• Be a focal point for the Customer's communication with the company.
• Train machine operators and maintenance staff
• Implement machine upgrades and FCOs (Field Change Orders)
• Support the customer with ongoing production and sample preparation.
• Open service calls and send reports on machine performance.
• Maintain machine’s on-site spare parts stock.
• Report to the company’s customer Services & Solutions VP.

The company offers outstanding work experience, a life-work balance, awesome professional and career opportunities, and a competitive compensation package!