Area Manager

Reno - Area Manager

The position of the MRI Area Manager is a key role within the organization and focuses on client support and happiness. The purpose of an MRI Area Manager is to be the go-to client support person with a focus on building positive client relationships and providing an environment that meets client expectations. Facility Managers are focused on client satisfaction and creating the best possible experience with a “client first” attitude. Facility Managers also take the initiative to find positive resolutions and stay proactive while working side by side with assigned site crew personnel.

Duties and responsibilities:

• MRI Area Manager responsibilities include developing long-term relationships with a portfolio of clients and creating an environment that exceeds expectations. Facility Managers liaise between customers and cross-functional internal teams to ensure the prompt and successful execution of our services according to customer needs. Manages and develops client accounts to maintain favorable relationships with clients.
• Responsible for leading assigned site supervisors, subcontractors, and cleaning crews dedicated to meeting the operational needs of assigned client facilities.
• Ensures a clean and orderly environment that exceeds expectations and makes our clients look good.
• Actively involved day-to-day with Property Management in all facility-related functions, managing communication and activity reporting.
• Trains and supports staff in implementing policies, procedures, and safety requirements, while also evaluating performance.
• Proactively communicates with clients, predicting their needs and taking quick action to prevent or solve complaints.
• Manages equipment and supplies to follow facility budgets and productivity needs.
• Schedules special services and completes corresponding work orders to meet accounting department deadlines.
• Acts as a team leader and confidently hires and/or releases staff when necessary.
• Involved in managing quality control at each facility, providing monthly on-site MRI QMR quality inspections in conjunction with the client site supervisor.
• Provides follow-up emails to clients after each meeting.
• Creates a weekly work plan provided to the direct supervisor.
• Manages work orders, training needs, scheduling, and payroll reports.
• Works with company software and management tools such as MRI QMR , Paycom, Outlook, Excel, Word, etc.
• Attends scheduled meetings and training sessions with Property Management department leads.
• Ability to substitute for absent supervisors and work quickly to fill absent site positions.
• Other duties as assigned.
• Manages Paycom needs, PAFs, hiring, terminations, and ensures employees are punching in and out daily.

Qualifications:

• Requires satisfactory working knowledge of all major areas of building facility and janitorial services including facility management, work order systems, quality control systems, restroom sanitation, office cleaning, carpet care, hard floor care, equipment operation and maintenance, chemical knowledge, safety/employee PPE, and SDS.
• Minimum of two years of management and training experience.
• Minimum of two years of janitorial experience, supervising crews, systems, and preventative programs.
• Two or more years of direct customer service experience.
• Professional and positive customer communication ability.
• Professional and neat appearance.
• Positive attitude and team player.
• Bilingual Spanish/English preferred.
• Valid driver’s license.
• Possess OSHA training certification and/or able to test for the certification.
• Ability to pass background checks and drug testing.
• Ability to travel by plane.

Working conditions:

The position requires working on a computer daily, driving to and from client facilities, walking and lifting 50lbs, and at times working outside, kneeling, and crouching. May require working nights and weekends, and out-of-state travel as needed.

Physical requirements:

The position may be physically demanding, requiring sitting, walking, or standing for prolonged periods, and lifting, pushing, and/or pulling heavy objects. Requires regular driving.

Direct reports:

MRI maintenance supervisors, site supervisors, sub-contractors, and cleaning crews as assigned.