Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
We are seeking a detail-oriented and empathetic Collections Associate to manage a portfolio of student accounts for both undergraduate and graduate students. This role is essential in ensuring students and their families have a clear understanding of their financial responsibilities and the resources available to them while ensuring the collection of University tuition and fee revenue.
Key Responsibilities:
- Account Management: Oversee a portfolio of student accounts, ensuring accuracy and timely communication regarding outstanding balances.
- Outreach: Proactively contact students and families to discuss account balances and offer assistance in understanding their financial options.
- Financial Aid Assistance: Understand federal financial aid processes and provide guidance to families on obtaining necessary financial assistance.
- Payment Solutions: Present payment options to families, including payment plans, extensions of due dates, holds on accounts, and deferments.
- Account Reviews: Conduct regular reviews of student accounts to identify inaccuracies, proactively reach out about potential fee waivers (e.g., medical insurance), and ensure compliance with institutional policies.
- Collaboration: Work closely with other departments, including financial aid, billing, and student services, to provide comprehensive support to students and families.
- Customer Service: Maintain a high level of professionalism and empathy while addressing student and family inquiries via phone, email, and in-person meetings.
Full-Time Equivalent Hiring Range: $52,400 to $65,500; salary commensurate with relevant experience.
Requirements
- Bachelor's degree.
- Minimum of four years collections experience. Previous university experience preferred.
- Excellent organizational skills, a strong customer service orientation, and the ability to work independently required.
- Excellent written and verbal communication skills.
- Strong analytical and time management skills.
- Additional hours may be required during busy seasons.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
- Additional benefits can be found on Boston College Employee Handbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at Office for Institutional Diversity .
Boston College's Notice of Nondiscrimination can be viewed at Notice of Nondiscrimination .
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