Reporting to the Payroll Director and working in collaboration with cross-functional partners, this position manages a Payroll Department of 20+ through mentoring, leading, and guiding staff in a highly demanding and fast-paced environment. The role is committed to continuous improvement in accuracy, efficiency, and service levels to ensure readiness for growth and the ability to provide superior service. In addition, this position works closely with the Payroll Director to help develop and execute a vision for future processes and systems, including project implementation plans and monitoring & reporting of process improvement initiatives. The role requires expertise in compliance with federal and state laws impacting compensation and tax reporting, as well as knowledge of the terms of various Collective Bargaining Agreements (CBAs) under which some employees may be compensated. This position also provides professional development opportunities for the payroll team and works closely with the Payroll Director in documentation (SOP), implementation, and improvement of payroll policies and procedures. Responsibilities include taking ownership of software systems that support payroll processing and reporting, organizing, assigning, managing, reviewing, and evaluating the work of assigned staff. The role must stay abreast of the latest developments in the legal and union landscape and serve as the subject matter expert on all payroll issues. In partnership with cross-functional teams, the position guides the payroll team toward resolution of compensation issues to ensure compliance with the law while addressing the practicality of proposed solutions and is very hands-on with the Company’s payroll objectives and processing.
Responsibilities:
- Ensure all union payrolls are processed on time, compliantly, and within our SLAs.
- Remove and/or resolve issues that are escalated internally and externally as it relates to processing payroll.
- Understand Mass Transit Systems payroll collective bargaining agreements and synthesize complex agreements into simple mathematical rules.
- Responsible for setting team and individual goals to ensure the team meets its objectives to support broader company goals.
- Build and operationalize capacity planning models to optimize resources while providing the best customer experience.
- Partner with cross-functional teams to build new systems, tools, and processes to create a solid foundation for scale. Push beyond the status quo and think about improvements with and without product support.
- Ensure the team engages with customers and other third parties directly to resolve issues promptly.
- Ensure all Payroll standard operating procedures are well documented, and the team is fully cross-trained to allow for redundancy.
- Partner with the product team to clearly articulate what tools the team needs to be effective.
- Create and document processes as gaps in current systems and workflows are identified.
- Continue to stay updated on all union agreements and industry news that may impact payroll processes.
Requirements:
- Must have a minimum of 5 years’ experience in the union-based payroll industry.
- Must have at least 3 years’ experience managing a team.
- Must have the ability to hand-break time cards to manually check calculations.
- Technologically savvy with the ability to quickly learn new systems and programs.
- Excellent oral and written communication skills.
- A customer-first approach; enjoy engaging with clients, resolving issues, and deepening engagement.
- Experience in a high-growth transit/technology company is preferred.
- Experience working with cross-functional teams.
- Four-year college degree preferred.
- CPP preferred.
The targeted base salary range for this role is listed in the compensation section below. Actual salary may vary based on factors such as location, skills, and relevant experience. This position may also include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in the US is: $150k - $180k.
#J-18808-Ljbffr