JOB DESCRIPTIONPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :0%Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?About the role:Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.About the teamThe Client Experience (CX) team within the Capital Markets group of FIS is looking for Product Support Representatives to join our team in Jacksonville, FL. In this role you will become an expert on one or more software solutions within FIS Securities & Processing used by our client base of banks and financial institutions. You will begin providing service to clients for the Phase3, Loanet, and SmartLoan products. You will then use this expertise to help these clients get the most value from our software.What you will be doingProviding in-depth product support to FIS clients via inbound phone calls and emailsUtilizing a state-of-the-art CRM to answer client support inquiries and bring issues to resolutionBuilding strong, long term working relationships with FIS clientsEnsuring timely responses to clients by working across internal teamsTraining FIS clients on proper product usage to provide the greatest benefit.EDUCATION REQUIREMENTSBachelor's degree in Finance, Information Systems, Computer Science, Business AdministrationWhat you will need:Prior banking or finance related experiences a plus; personal banking experience preferred* Documents client information and recurring technical issues to support product quality programs and product development* Knowledge of FIS products and services* Strong analytical skills* Knowledge in programming, business analysis or implementation of software products* Organizational and time management skills required* Self-starter with proven ability to work independently* Extremely comfortable working with computers and a variety of applications* Excellent oral and written communications skills* Strong problem solving skillsAdded bonus if you have:Technical Skills:Bachelor's degree in Finance, Information Systems, Computer Science, Business AdministrationProficiency in Microsoft Office SuiteSelf-motivated and willingness to learnExcellent communication and interpersonal skillsWhat we offer youCompetitive salary and excellent benefitsThe chance to work on some of the most challenging, relevant issues in financial services & technologyA broad range of professional education and personal development possibilities - FIS is your final career step!Time to support charities and give back in your communityA work environment built on collaboration, flexibility and respect.Vaccination RequirementsAll employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: self print_poster.pdfFor positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly