Director, Strategic Accounts

Evolent Health - Director, Strategic Accounts - Frankfort, Kentucky

Evolent partners with health plans and providers to achieve better outcomes for people with the most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and the autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

What You’ll Be Doing:

Put your passion where it meets purpose! We are looking for a Director, Strategic Accounts that embodies deep relationships, serves as a trusted advisor, and has a strong entrepreneurial spirit to help build our Strategic Accounts function. Working directly with Evolent’s largest clients, you will lead a team responsible for overall client success.

1. Support an assigned book of business strategically to achieve objectives, including relationship, growth, retention, and customer goals.
2. Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders.
3. Utilize data-driven resources to run efficient/effective meetings and work sessions with the client and relevant Subject Matter Experts (SMEs).
4. Possess deep subject matter expertise on program value and operations for Evolent’s member-facing products.
5. Lead regular Partnership review meetings for each client, including relationship mapping, issue identification, and action planning.
6. Advocate for partner culture, serving as an ambassador within Evolent and the go-to expert on client priorities.
7. Manage all aspects of the contracts with assigned clients and ensure ongoing contract performance through risk management activities.
8. Develop best-in-class presentation strategies, narratives, and content for external meetings with senior stakeholders.
9. Proactively assess, validate, and prioritize client needs on an ongoing basis.
10. Monitor issue resolution and ensure appropriate follow-up by Evolent team members.
11. Lead and mentor a team of account executives and managers providing ongoing feedback and support.

Qualifications:

1. College degree or equivalent work experience.
2. 4 or more years in client or account management leadership roles.
3. 5+ years broad-based Health Plan experience.
4. Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
5. Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including at the C-level.
6. Ability to creatively solution in an ever-changing environment.

Technical Requirements:

We require that all employees have high-speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

The expected base salary/wage range for this position is $. This position is also eligible for a bonus component dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.