Quality Control & Logistics Coordinator - Amtrak

Title: Quality Control & Logistics Coordinator - Amtrak

Requisition #: 538600

Location: Boston, MA, US, 02118

Job Description

The QC/WIMS Clerk is responsible for processing accurate and timely transactions and conducting Quality Assurance of inbound/outbound product orders, including Train Provisioning Solution (TPS) services where applicable, while delivering excellent customer service to internal and external Amtrak customers and client partners.

Job Responsibilities

• Enter data and process transactions in Warehouse Inventory Management System (WIMS) database.
• Conduct Quality Assurance (QA) verification audits for both inbound and outbound orders, in the commissary (including cooler/freezer), at the Amtrak railyard/train platform, and on board Amtrak trains, effectively communicate and help resolve all discrepancies identified.
• Ensure that the QA Process VPS Tools and Business Process SOPs are in compliance; communicate any deviations immediately to management.
• Assist with problem solving, determining root causes to transactional issues and developing appropriate sustainable solutions.
• May be asked to assist with Centralized Purchasing process as well as executing Warehouse to Warehouse Transfers.
• Maintain files at the location, answer internal and external calls, use electronic equipment such as scanners, tablets, computers, printers, copiers, etc.
• Participate in End of Month (EOM) inventory process and periodic cycle counts as required.
• Utilize various reports (such as Negative Usage) to identify trends and areas for transactional process improvement.
• Prepare communication materials for management and for the hourly staff including, but not limited to: bulletin boards, schedules, memos, etc.

Qualifications

• Possess excellent verbal and written communication skills, including the ability to communicate professionally in person, by phone and through email.
• Must be able to work in a fast-paced environment while interacting with staff at all levels, and remaining positive, proactive and resourceful.
• Demonstrates initiative and the ability to work efficiently and independently.
• Basic computer skills required, including use of technology (scanners, tablets, printers, copiers, etc.) and Microsoft Office programs, as well as cloud based systems.
• Able to read and understand various reports and take appropriate action.
• Must possess a high level of accuracy, attention to detail and is well organized.
• An understanding of inventory flow and accountability.
• Work well and collaboratively as part of a team, with a high level of professionalism and confidentiality.

Long Description

• Excellent customer service skills and follow through.
• Flexibility in working a rotating schedule, including but not limited to nights, weekends, and holidays, and a reliable attendance record.
• Repetitive motion is required; involving typing, filing and use of hands and wrists.
• Ability to lift and move up to 50 pounds.
• Position requires working in both extreme heat and extreme cold.
• Ability to stand and walk for extended periods of time.
• Must have/maintain a valid driver’s license and be able to meet and maintain Aramark CMV policy employment requirements (only if vehicle operation required, location-specific).