Senior Social Care Specialist (Bilingual - Spanish)

Role Type: Senior Social Care Specialist (Bilingual - Spanish)
Reports To: Social Care Manager
Type: Full-Time, Permanent
Work Location: Hybrid (in-person & remote)
Schedule: 8 hour shift
Salary: $50,000 - $65,000 (commensurate with experience)
About Us
At CareAdvisors, our goal is simple: to make healthcare more accessible for everyone in the U.S. As an underrepresented-owned tech startup, we're focused on practical solutions that help millions of individuals access essential healthcare and social services faster. We leverage technology to disrupt inefficient processes and address the Social Determinants of Health (SDoH) that disproportionately affect our marginalized and vulnerable communities.
Join us in our efforts to dismantle barriers and ensure equitable access to healthcare for all!
About the Role
We are looking for a Senior Social Care Specialist with a strong background in care planning or care management to join our team. In this role, you will support the day-to-day operations of the helpline and hospital teams, collaborating with our Social Care Manager. This is a hands-on role requiring deep knowledge of case management, Medicaid, and other government benefits. You will be a trusted subject matter expert for the team, ensuring comprehensive and effective care planning for our clients.
Qualifications:

• Bilingual - Spanish required
• Bachelor's Degree in Human Services or related field; or commensurate work experience.
• 4+ years of relevant experience in care planning, care coordination, or care management
• Experience with housing, government benefit applications, and complex case management.
• 1+ years of management or supervisory experience (helpful)
• Good judgment in maintaining responsibilities of the position in advocating for the best interest of clients served.
• Ability to work effectively with diverse individuals and groups.
• Ability to conduct cold calls and outreach in a medical setting
• Strong interpersonal and social skills with the ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.
• Maintain current licenses and certificates required for the position including but not limited to: First Aid and CPR.
• Pass a pre-employment drug screen and random drug screens and maintain emotional control, and professional composure at all times.
• Must have access to a vehicle, proof of insurance, and a valid driver's license to perform essential job functions required.
• Must have strong computer skills.
• Strong oral and written communication skills.

Responsibilities:

• Manage a caseload of complex cases through communication with patients and caregivers, documentation in EHR systems, data entry, maintenance, and reconciliation.
• Assist in providing oversight, support, and guidance within Social Care.
• Offer information and appropriate referrals to community services using warm handoffs when possible.
• Return voicemail and emails from participants and community partners.
• Provide navigation across sectors and providers to ensure coordination and service access/completion for all cases.
• Responsible for pre-screening clients for eligibility, application assistance, information dissemination to clients and staff of partner organizations, following up with clients, and data tracking.
• Work collaboratively with our Social Care Manager to provide outreach and expand resident knowledge of available resources/services.
• Leverage your in-depth knowledge of government benefits and all available services and stay informed about policy and procedure changes.
• Participate in internal meetings to stay informed of program developments and issues.
• Keep impeccable notes on client communication and follow up with referral sources.
• Meet with team leads for regularly scheduled meetings.
• Complete statistical data and required paperwork in a timely manner.
• Perform other related duties as assigned by leadership.

Benefits:

• Medical
• Dental
• Vision
• Unlimited PTO
• 11 Paid Holidays
• Additional Financial Benefits (outside of Base Salary)
  • Spot Bonuses (at company discretion)
  • Annual Salary Adjustments (based on team member + company performance)
  • Year-End Bonus (based on team member + company performance)
  • Special Projects Bonus (based on participation + performance on ad hoc projects)
• Family Medical Leave (Generous Parental Leave)
  • 8 weeks of 100% paid time off after being at the company for 11+ months
  • Offer flexibility with schedules while you return to work
• Mentorship Program
• Management Training Program
• Hybrid work environment
• Company-sponsored lunch during in-office days
• Company-sponsored quarterly outings
• Professional development and training opportunities
• Great team and great work environment!

At CareAdvisors, we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual cultural or ideological preferences.