We’re seeking a Branch Manager to bring leadership and inspiration to our smallest and most personal branch - West Branch! Does the prospect of managing a small but growing branch excite you? Are you enthusiastic about building relationships, connecting with patrons of all ages, and developing staff? Do you enjoy thinking strategically about programs, services, and spaces for engaged and enthusiastic customers? Would you like to be part of a comprehensive branch renovation that will help the library serve the community better for years to come? If yes, we’d love to hear from you!
Under the guidance of the Director of Neighborhood Services, the Branch Manager is responsible for managing all aspects of library services at the branch. This will include developing and maintaining standards for customer service, effective communication, and a positive workplace culture. You will set goals and priorities in alignment with the library’s strategic plan, oversee special projects, and evaluate branch services and performance. This is a key leadership role that will require working closely with administrative leaders across the system to strengthen community relationships through outreach, support staff development and performance, and develop excellence in program and service delivery. You’ll work closely with administration and the architectural team to plan and execute a phased renovation, the first since West Branch opened in 1998.
In this role you will:
- Develop branch objectives consistent with strategic plan goals and the library’s standards and policies. You will work with senior management to design and implement procedures, systems, and performance standards to achieve library-wide objectives.
- Develop and maintain consistent and effective lines of communication within the branch and with other library departments and branches. Coordinate with other departments in planning and executing efficient workflow among our various departments and locations.
- Serve as a member of the Public Services Manager team, where you will advocate for branch needs and collaborate with peers to develop policies and projects that will affect all locations.
- In collaboration with the Human Resources team, manage the hiring process for new branch employees. Evaluate, coach, support, and develop team members. Exemplify and encourage a growth mindset.
- Assist with district-wide library promotion and outreach efforts by participating in community events, service organizations, and special projects.
You will need to be:
- An expert in customer service with the ability to coach staff to excellent performance.
- A manager who values and seeks diversity in staff, programs, and services.
- A big-picture thinker who can inspire staff to reach for extraordinary outcomes.
- A creative leader with an inclusive approach to service who works to ensure all customers are welcome in library spaces.
- Flexible, positive, and willing to work with customers and staff to resolve problems so everyone wins.
- Friendly, outgoing, and able to build relationships at all levels.
- Available to work weekends and evenings.
You will need to have:
- Master’s degree in Library Science (MLS)
- 3 years of management responsibility with direct reports
- 5 years of experience working in a public library setting, providing library services to customers of all ages
- Spanish language skills are desirable
Here’s what you’ll get:
- Competitive salary starting at $65,000/year
- Paid vacation, holiday, personal, and sick days
About APLD:
APLD promotes lifelong learning by providing opportunities for self-directed personal growth, inspiring a growth mindset and development. We are a resource for everyone from early literacy through continued education, a place that welcomes all to its spaces, diverse collection, and enriching programs. We empower, include, and innovate our residents by connecting individuals to evolving services and technologies, giving access to the informational needs by being fine FREE while also functioning as a community cultural hub. APLD elevates its community by reaching out, building partnerships, and engaging in our community’s needs.
Location:
Aurora Public Library District, Kane County