Case Aide, Homecare -Bilingual Spanish

Job Details
Job Location
535 BUSHWICK AVENUE - BROOKLYN, NY
Position Type
Full Time
Education Level
High School
Salary Range
$24.31 - $34.31 Hourly
Travel Percentage
None
Job Shift
Day Shift
Job Category
Nonprofit - Social Services
Description
Organizational Overview: RiseBoro Community Partnership is a comprehensive agency that serves underserved communities in New York City. Since its inception in 1973, RiseBoro has collaborated with community leaders, government agencies, and private investors to address housing, health, and service needs. Their programs span various areas, including housing, senior services, health care, youth development, education, empowerment, community development, arts programming, skills training, homelessness prevention, and access to healthy foods.
Here are some highlights:
Youth Center: RiseBoro converted 30,000 square feet of vacant land into a youth center, providing local youth and their families with opportunities for skill development, mentorship, and growth.
Senior Services: RiseBoro was designated the first Innovative Senior Center in Brooklyn by the NYC Department for the Aging. Their extensive programming includes health management, physical exercise, and nutritional programs, collaborating with local hospitals and universities.
Affordable Housing: RiseBoro is involved in affordable housing projects, such as the Hunters Point venture, which includes 1,100 apartments and retail/community space. 80% of the units are permanently affordable or earmarked for seniors.
RiseBoro's mission is to empower communities to thrive, regardless of the odds. They work toward a city where zip codes don't determine health outcomes, housing stability, or economic power.
If you're interested, consider becoming part of the RiseBoro community.
Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's experience in the exact or comparable position and additional preferred qualifications will be considered.
Purpose of Position: Case Aide will develop a plan and communicate with staff members, clients, family, and/or caregivers to ensure necessary services are established for all clients.
Schedule: Monday - Friday (Day Shift)
Salary : $24-31/hourly DOE
Roles, Responsibilities and Essential Duties:

• Assist clients in maintaining eligibility for homecare and Assisted Living Program (ALP) services, call contacts, and follow up with various departments as needed on behalf of the client i.e., Intake Department
• Maintain complete, detailed, and accurate necessary client data in the designated client database/system i.e. Sandata Agency Management System (SAMS) and Single Point of Contact (SPoC) databases
• Provide accurate and appropriate information on services, benefits, and entitlements to clients
• Provide comprehensive ongoing case management and coordination services including but not limited to intake assessment, benefit assessment, goal setting, general information, case assistance, entitlement counseling, referrals, supportive contact, advocacy, and crisis intervention
• Participate in the education of healthcare workers by attending in-service classes and facilitating discussions on Mental Health i.e., Alzheimer's, Dementia, etc.
• Advocate and intervene with other agencies on behalf of a client
• Complete client satisfaction surveys every six months or as needed per LHCSA requirement
• Participate in outreach efforts and events as needed
• Other related duties as assigned

Required Skills/Qualifications:

• High School diploma or equivalent required with a minimum of four (4) years of professional work experience in healthcare, homecare, or human services preferred
• Associate degree with a minimum of two (2) years of professional work experience in healthcare, homecare, or human services preferred
• Bilingual English/Spanish; ability to speak, read, and write in Spanish required

Skills, Knowledge & Abilities:

• Mental Health First Aid skills-based training course completion a plus
• Demonstrated knowledge of Homecare policies, procedures, and all governing regulatory bodies preferred
• Knowledge of community resources and counseling / social work practices with high-risk populations
• Ability to show genuine interest in the care and well-being of older adults
• Ability to provide quality services with compassion, patience, and empathy
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to multitask and prioritize workflow
• Excellent interpersonal and customer service skills
• A self-starter with the ability to work independently with minimal supervision and collaboratively as a team
• Ability to maintain confidentiality at all times
• Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers
• Demonstrated experience working with funding source databases i.e., SAMS preferred
• Proficient in Microsoft Office Suite, particularly Word, and Excel
• Commitment to RiseBoro's mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

Employee Benefits:

• Medical, Dental, Vision
• FSA after 60 days
• Commuter Benefits after 30 days
• 403B eligible after 30 days
• 13 Agency Holidays off
• 15 Vacation Days year 1

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
EEOO/AFFIRMATIVE ACTION
qual Employment Opportunity (EEO)/Affirmative Action Policy Statement
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.