Case Manager

The Case Manager provides community based support and advocacy to mentally ill consumers who are at risk of hospitalization, or vulnerable individuals and their families. This professional collaborates with psychiatric and allied team members in treatment planning and intervention.
Essential Duties:

• Completes all required trainings and attends internal and external meetings as required.
• Reports to work on time as scheduled and at the location assigned.
• Utilizes the Core Elements of Case Management to ensure quality of care.
• Responsible for transporting consumers to community appointments, clinic appointments, activities and other resources as identified in their person-centered plan.
• Completes comprehensive assessments incorporating physical, mental, emotional, and dental health, substance use, food security, financial, housing legal and vocational needs of consumers within required timeframes.
• Develops and reviews MDHHS-compliant person-centered individual service plans and related documents (referrals, entitlement applications, etc.), within required timeframes.
• Progress and Chart notes meet LBS quality standards and are completed within 48 business hours of service delivery.
• Maintains at least 80 monthly direct service hours.
• Ensures at least once-monthly case management service contact with all assigned members.
• Returns client phone messages within 24 business hours.
• Completes discharge summaries within required timeframes on individuals no longer receiving services.
• Documentation for consumers with co-occurring disorders includes staging and stage-matched interventions.
• Responsible for assessing and monitoring the consumer in their community and home environment.
• Case manager effectively utilizes a welcoming philosophy and supportive therapeutic interventions reflecting an understanding of the consumer's emotional needs.
• When appropriate, facilitates or co-facilitates therapeutic group treatment.
• Uses care and caution with agency vehicles, technology and other LBS property.
• Completes other duties as assigned.

SKILLS AND ABILITIES

• Excellent communication skills, both verbal and written,
• Ability to establish professional working relationships with all staff.
• Appropriately articulates the view of the agency when networking in the community.
• Demonstrates knowledge of Agency and community resources available to assist consumers during crises.
• Works as part of a treatment team to facilitate efficient operation of the program and consumer services.

COMPETENCIES
Critical Thinking - Consistently identifies and applies relevant information to your work:

• Gathering information
• Applying Information
• Adaptability

The AOP Case Manager comprehensively assesses client needs on multi-dimensional domains (physical and mental health, education, financial/housing/food security, relationships, meaningful activities, etc.). Based on client needs, the CSM utilizes interventions to effectively eliminate barriers and increase overall access to resources for improved quality of life.
Equity Mindset -Understands and is committed to goals of equity, consistently centers equity in the organization's work and workplace:

• Awareness of equity issues
• Ability to actively combat inequities

The Case Manager believes in the potential and resilience of all clients and seeks feedback on the treatment effectiveness and satisfaction from disparity-vulnerable individuals and families. The Case Manager is engaged in continuous learning and reflection of personal bias, assumptions and cultural awareness.
Cultural Humility -Demonstrates the value of diversity and inclusion; fosters an inclusive environment that facilitates a diverse team thriving within the organization:

• Awareness
• Advancing diversity and inclusion

The Case Manager values diversity and inclusion in the workplace; is respectful of the opinions of others and has awareness of the value of a multiple lens cultural perspective; contributing to the advancement of diversity and inclusion leading to a strengthened workforce and quality services.
Communication -Uses effective written and oral communication with internal staff, teams and community served; demonstrates empathy and listening:

• Communication approach
• Inquiry and listening
• Collaboration

The Case Manager demonstrates excellence in communication skills with individuals and their families through non-judgmental inquiry, respect, empathic and active listening and reflection. The Case Manager collaborates with colleagues and external entities utilizing clear and concise communication and professionalism to support clients with goal accomplishment.
Ownership and Quality of Work - Effectively manages own work, and work of teams when relevant, ensuring delivery of high-quality work:

• Taking ownership
• Quality of work product

The Case Manager efficiently manages caseload, consistently meets required timeframes and ensures the highest quality of service delivery and consumer satisfaction.
EDUCATION AND EXPERIENCE

• Bachelor's degree in social work or nursing from an accredited college or university or Master's degree in social work, counseling or psychology from an accredited college or university is required.
• Prefer 2 years of experience in working with the mentally ill population.

Credentialing, Licensure - Licensure (LLMSW, LMSW, LBSW, LLBSW, LLC, LPC, LLP) with the State of Michigan (LARA) is required. Employee is responsible for obtaining the required supervision for their respective licensure.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possession of a valid Michigan Driver's License with an acceptable driving record according to Lincoln Behavioral Services policy, including issuance for a minimum of 3 years.
• Access to a private vehicle for day-to-day job performance, when needed.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions