Customer Rep Senior

Important Recruitment Information for this vacancy:
Job Posting closes: 12/26/2024
Supporting Documents Uploaded By: 12/27/2024
Agency Information:
Kansas Department of Revenue
Customer Relations
Topeka, Kansas
Upon completion of training and any other requirements the selected candidate may be eligible to work remotely from their home 1-2 days each week.
About the Position:
Who can apply: External (anyone can apply)
Classified/Unclassified Service: Unclassified
Full-Time/Part-Time: Full-Time
Regular/Temporary: Regular
Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Search Keywords: KDOR
Compensation:
Hourly Pay: $17.39
Employment Benefits:

• Comprehensive medical, prescription, dental, vision, and additional coverage
• Pre-tax savings accounts
• Sick & Vacation leave
• Work-Life Balance programs: military leave, jury leave, funeral leave
• 9 Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs
• Paid Parental Leave
• Employee Assistance Program
• On-the-job training programs
• Public Service Loan Forgiveness Program

Visit the Employee Benefits page for more information...
Position Summary:
This position is in the Miscellaneous Segment of Customer Relations. Provides customer with information regarding status of records, tax returns, or other transactions. Provides guidance on options to correct deficiencies, problems, or errors. Reviews the complete customer profile which includes all tax accounts and licenses for which the customer is registered. Performs account management of accounts for liquor drink, liquor enforcement, transient guest, tire excise tax, vehicle rental excise tax, environmental surcharge and solvent fee (dry cleaning), retail water protection fee, and stock and industrial use water protection fee, as well as licensing and maintaining bingo and raffle accounts and the selling of drug tax stamps. Performs account adjustments, abatements, and/or assessments. Performs nonfinancial account management involving maintenance of demographic information. Processes returns, remittances and refunds. Assists walk-in customers with registration and financial account management. Assists with training of new personnel and processes as needed. Assists with problem resolution for Customer Service Representatives. Prepares, reviews, and prints billing notices for tax types listed above which may result in additional account maintenance. Researches and resolves renewal issues. Participates in informal conferences by telephone and in person. This position requires a professional attire and a customer service orientation. Provides customer education in a professional manner. Ensures that customers needs are met in a professional and efficient manner.
Click here to view the full position description
Qualifications:
Education: High school diploma or equivalent.
Minimum Qualifications: One year experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and one year experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.
Preferred Experience: Proficient in Microsoft Office products or like kind, experience in ATP/ACM and Legacy. Knowledge of tax laws, regulations, policies and procedures. Ability to apply guidelines to individual situations. Demonstration of good customer service, communication and time management skills. Ability to detect, correct and explain irregularities and violations by applying tax accounting principles. Ability to train and answer questions for Customer Representatives.
Preferred Skills: Word, Excel, Outlook, proofreading, editing, and attention to detail.
Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.
Recruiter Contact Information:

• Email :
• Phone : (785) 296-3077
• Mailing Address : Kansas Department of Revenue, Office of Personnel Services , 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User .
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application , upload other required documents, and Submit when it is complete.
  1. Manage your draft and submitted applications on the Careers> My Job Applications page.
• Check your email and My Job Notifications for written communications from the Recruiter.
  1. Email - sent to the Preferred email on the My Contact Information page
  2. Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov : How to Apply for a Job - Instructions and How to Search for a Job - Instructions"
Required Documents for this Application to be Complete:
Upload these on the Careers - My Job Applications page:

• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application:

• Resume
• Cover Letter

Helpful Resources at jobs.ks.gov : How, What, & Where do I Upload Documents
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reaonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documenation verifying a person's eligiility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to , or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.