WE BUILD THE COOLEST HOMES IN THE COOLEST NEIGHBORHOODS!
Thomas James Homes (TJH) is the replacement builder bringing superior design and tech-enabled simplicity to new, single-family homebuilding. Operating in high-demand communities across Northern and Southern California, the Pacific Northwest, and Arizona, TJH offers homebuyers innovative pathways for attaining the right home, in the right neighborhood.
At Thomas James Homes, we are passionately committed to:
- Building your home as a sanctuary radiating with positive energy - a feeling of peace, safety and joy that speaks to your soul and reminds you that your home is your family’s private refuge.
- Reducing the stress of urban life.
- Treating everyone like family. Family represents a level of empathy, transparency, and honesty that leaves transactions in the dust in favor of relationships.
WHAT’S IN IT FOR YOU:
- PTO + Paid Holidays
- WFH Flexibility
- 401(k) matching - 100% vested
- Supplemental Life & AD&D
- Employee Discounts & Perks
- Medical, Vision, and Dental insurance
- FSA & HSA Spending Accounts
- Referral program
- Employee paid Pet Insurance
- Employee Assistance Program
- Tranquility Rooms at each location
- Technology allowance and unlimited pantry snacks
THE ROLE: The Director of Operations + Warranty Service is responsible to oversee a third party partner to resolve warranty requests on our legacy portfolio from start to finish ensuring quality, professionalism, completion, and service excellence. The primary goal is to ensure an exceptional customer experience by orchestrating the successful execution of the customer-based strategy. This pivotal role demands expertise in optimizing day-to-day operations, fostering experience, requiring quality, meeting deadlines and all commitments, managing costs, and rebuilding relationships.
DAY IN THE LIFE:
Operational Leadership:
- Consistently apply policies and procedures to guide operations.
- Ensure timely, accurate, and high-quality execution of departmental work.
- Manage escalated and large warranty issues for closed homes, including insurance/litigation.
- Enforce procedural adherence.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Communicate and report status and ongoing strategy to Division leadership.
Customer-Centric Approach:
- Foster proactive interactions with customers, emphasizing excellent service.
- Develop the team's ability to collaborate effectively with various stakeholders, such as general contractors, engineers, project coordinators, sales staff, and management.
- Review deliverables prepared by the team consistent with client expectations.
- Work with Construction Superintendents in neighborhoods to create positive relationships by being proactive, providing access, problem solving, and bringing issues to conclusion.
- Conduct in-person homeowner assessments on an as-needed basis.
Strategic Leadership:
- Work with division leaders to identify opportunities and best practices.
- Stay informed about industry and technology trends and lead strategic adaptation.
- Participate in training initiatives and process development to improve the division's overall performance.
Team Development:
- Support the development of managers and supervisors in the department, enhancing their leadership and training abilities.
- Monitor performance and conduct timely feedback and action.
- Review workload and forecasts to recommend adjustments.
WHAT YOU’LL NEED:
- Bachelor's degree in Operations or a related field.
- 8-10 years in Homebuilding/Residential Construction.
- Team management and leadership experience.
- Job Site and Construction experience.
The compensation range for this role is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
Thomas James Homes is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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