Call Center Representative

Description

The Call Center Representative will handle day-to-day activities of the support team as well as other assigned duties. Hours are 8:00 am to 5:00 pm during training, and either 10:00 am to 7:00 pm or 10:30 am to 7:30 pm after training is completed, with possible overtime.

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ( to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

• Support inbound calls, emails and chats from retirement plan participants including DB, DC and HW
• Research account or plan specifications
• Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
• Complete participant transactions as required using Internet applications, Automated Voice response system, or manual procedures as required

Who We Are Looking For

Required Experience and Skills

• High school graduate
• Experience working EXP tasks
• Able to handle multiple priorities with success
• Strong problem-solving skills
• Proficient in Excel and Word
• Willing to work overtime

Preferred Qualifications

• Two years of administrative office experience preferred but not required
• Proficiency in the use of computers and other general office equipment

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product
• Proficiency in the use of computers and other general office equipment
• Proficiency in Microsoft Office Suite
• Attention to detail
• Excellent problem-solving skills
• Strong communication skills (both written and verbal)
• Able to productively respond to change
• Excellent organization and time management skills

Location

Candidates hired into this role will be required to work in-person in the Milliman office in Dallas, TX on a weekly basis, but flexible work arrangements will be considered.

Compensation

The hourly range for this role is $15 - $21, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.

Benefits

• When an intern, temporary, or seasonal employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan with matching program and profit-sharing contribution
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason. Interns, Temporary, and Seasonal Employees will earn PTO each pay period, with an accrual rate of 1 hour for every 30 hours worked
• Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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