Job Title: Logistics Coordinator
Location: Duluth, GA 30096 (Onsite)
Duration: Long Term
Job Function/Description:
Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
Customer Service including all happenings from booking to cargo delivery in a timely manner
Daily liaison with customer, carriers, internal staff
Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
Monitor account issues and communicate/liaison with management to implement/drive solutions
Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
Recommend when needed changes in current processes
Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
Accuracy of data entry into Cello and other systems as needed
Monitor trends and report changes to Management for action
Qualifications:
5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred
Bachelor’s Degree required
Korean / English Bilingual Preferred
Proficient in Microsoft Office application Excel/Power point/Word/Outlook
Excellent written and oral skills
Able to engage and work directly with customers
Solutions minded
Highly Self Motivated and minimal supervision needed
Organized and detail oriented
Handle high pressure and fast pace operations as needed
Strong work ethic
Open to learning other modes of transportation as needed
Experience with NAFTA/USMCA cross border transportation preferred
Relevant Logistics Industry Knowledge
Familiar with Logistics systems (WMS/TMS/WMS)