Membership Sales & Experience Director

Benbrook YMCA, Benbrook, Texas, United States of America

Job Description

Posted Thursday, July 18, 2024 at 6:00 AM | Expires Monday, August 12, 2024 at 5:59 AM

YMCA of Metropolitan Fort Worth Employment Application

Join the YMCA as the next Membership Sales & Experience Director at the Benbrook Community Center YMCA!

Are you ready to make a significant impact? The Benbrook Community Center YMCA is on a mission to transform lives and strengthen our community through youth development, healthy living, and social responsibility. We're seeking a dynamic, sales-oriented Membership Sales & Experience Director to lead our member services department and drive our membership growth.

As the Membership Sales & Experience Director, you will spearhead our membership services, engagement initiatives, and sales campaigns. Your role will be pivotal in recruiting, training, and supervising staff, while also leading welcome center procedures, membership development, retention strategies, and branch marketing efforts.

Our mission and core values are brought to life by our culture. It’s who are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause driven leader you are expected to be:

• Welcoming – Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing – To care for, support, and help develop through encouragement.
• Hopeful – Take an optimistic or positive view of future outcomes.
• Determined – To devote full strength and concentrated attention to the cause.
• Genuine – To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

QUALIFICATIONS

Education & Certifications

• Bachelor's degree or equivalent experience in related field preferred.
• YMCA Team Leader certification preferred within three years of hire.

Experience & Background

• One year experience in sales including leading sales teams
• One year experience in marketing and promotional strategies.
• High energy, positive attitude, flexibility, teamwork, attention to detail, and a high degree of initiative.
• Interpersonal and relationship-focused. Ability to connect with diverse groups at all organizational levels.
• Bilingual English/Spanish is a plus.

KEY FOCUS AREAS

• Achieve Sales Goals : Drive membership growth by meeting and exceeding monthly sales targets. Lead the sales process by creating a sales pipeline from connecting with potential members to closing the sale while practicing a consultative selling approach.
• Innovative Strategies : Develop and implement creative strategies to engage and retain members. Motivate staff to achieve sales goals and deliver exceptional member experiences.
• Community Engagement : Foster strong relationships with community organizations and ensure the Y's presence at key events like health fairs.
• Leadership : Manage all aspects of the membership staff, including hiring, training, coaching, and scheduling. Direct and supervise program activities to meet community needs and YMCA objectives.
• Marketing : Lead branch marketing efforts and distribute program information effectively. Organize and schedule program registrations and review scholarship applications.
• Financial Oversight : Develop and monitor program budgets to meet fiscal objectives. Ensure optimal use of facilities for program activities and events.
• Fundraising : Participate in fundraising activities and special events.
• Program Evaluation : Compile membership statistics, monitor participation, and evaluate effectiveness to ensure continuous improvement.

LEADERSHIP COMPETENCIES

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Philanthropy: Secures resources and support to advance the Y’s.
• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
• Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.
AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

COMPENSATION & BENEFITS

The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $42,000 - $48,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.

The candidate must live within the community that the Benbrook Community Center YMCA serves.

This job description is not intended to be all inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.

Benbrook YMCA, Benbrook, Texas, United States of America