Director - Major National Account Management

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future!

Job Summary

This position is responsible for directing, motivating and maintaining a dedicated and professional account management team. The position is accountable for the team meeting or exceeding established retention and profitability goals for the region, including employer groups (2000-10,000 employees) and for servicing of established accounts. Ability and willingness to travel (10%).

Please note, this is a hybrid work environment which includes in-office hours/3 days a week in our Chicago Office.

Responsibilities include:

1. Direct achievement of the goals and objectives in the attainment of retention of profitable business, sale of new product lines, and servicing of existing accounts for major/national markets.
2. Develop short and long term account management strategies on an interdivisional and departmental basis in order to accomplish corporate goals.
3. Meet objectives to increase profitability.
4. Work closely with other Sales/Marketing staff, support staff, and involved departments to facilitate implementation and service support for departmental Accounts.
5. Provide assistance on problem situations with regard to the retention of existing business, customer service, and financial matters.
6. Maintain extensive knowledge of HCSC products, services, systems, and processes.
7. Maintain knowledge of competitor’s products and insurance trends.
8. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
9. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
10. Maintain complete confidentiality of company business.
11. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Job Requirements:

1. Bachelor Degree OR 4 years’ experience selling managed care products and/or managed care account management.
2. Current, valid State Insurance Agent License.
3. 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts.
4. 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry.
5. Experience managing a book of business for profitability.
6. Leadership experience; marketing and account management techniques; sales/marketing strategy development.
7. Knowledge of managed care products, processes, and trends.
8. Management of complex group health managed care accounts.
9. Mentoring skills.
10. Ability and willingness to travel.
11. Customer Service oriented and customer service skills to address customer needs, build customer relations, and make sound decisions.
12. Skills to build broker relations.
13. Negotiation, presentation, sales, and financial skills.
14. Verbal and written communication skills to manage team, negotiate, build relationships internally and with clients and business writing.

Preferred Job Requirements:

1. Bachelor degree in Marketing or Business Administration.

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.